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Sprint Employee Reviews for Customer Service Representative

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Customer Service Representatives at Sprint give their company a 3.8 out of 5.0, while the average rating for Sprint is 4.0, making them 5% less happy than every other employee at Sprint and just as happy as every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.

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3.8
Average Rating
(based on 10 Customer Service Representative Review Ratings)
Customer Service Representative
in Maitland, FL

"Great benefits and great companies to work."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative
in Englewood, CO

"It was a great place to work. I enjoyed my time at this company."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 1 / 5 Growth Opportunities 5 / 5
Company Culture 3 / 5 Way You Work 4 / 5

Average Customer Service Representative Ratings in the Past 3 Years

Year Salary
2011 $3
2012 $3
2013 $5
Customer Service Representative
in Mays Landing, NJ

"It was a good experience."

What do you like about working at Sprint?

"I like the customer interaction, the independence, and responsibility given at the company."

Do you have any tips for others interviewing with this company?

"This is a good environment for learning about sales and customer service, you must be friendly and patient."

What don't you like about working at Sprint?

"I do not like the lack of support from upper management, or the high pressure of sales."

What suggestions do you have for management?

"To set and maintain goals while allowing employees to flourish."

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Customer Service Representative
in Atlanta, GA

"A great place to work."

What do you like about working at Sprint?

"Being able to handle my own desk with minimum help from a supervisor."

Do you have any tips for others interviewing with this company?

"Have customer service experience and the ability to multi task."

What don't you like about working at Sprint?

"Not a lot of growth opportunities. The company was coming off a dramatic stock loss and poor customer service on the cellular side."

What suggestions do you have for management?

"Listen to the employees more. Make sure they have all of the tools needed to be able to help customers."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5

Average Sprint Attributes by Customer Service Representative

Company Culture
3.4
Growth Opportunities
3.5
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.9
Support You Get
4
Way You Work
4.2
Work Setting
3.7
Customer Service Representative
in Charlotte, NC
Person You Work For 4.6 / 5 People You Work With 4.6 / 5 Work Setting 4.7 / 5
Support You Get 4.7 / 5 Rewards You Receive 4.6 / 5 Growth Opportunities 4.6 / 5
Company Culture 4.5 / 5 Way You Work 4.7 / 5
Customer Service Representative
Person You Work For 3.9 / 5 People You Work With 4.9 / 5 Work Setting 4.8 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3.9 / 5
Company Culture 3.1 / 5 Way You Work 3 / 5
Customer Service Representative
in Lake Wales, FL
Person You Work For 1.2 / 5 People You Work With 2 / 5 Work Setting 2 / 5
Support You Get 1.3 / 5 Rewards You Receive 2.5 / 5 Growth Opportunities 1 / 5
Company Culture 1.8 / 5 Way You Work 4 / 5
Customer Service Representative
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative
in Fort Worth, TX

"Company was great, but was trying to turn things around financially."

Person You Work For 3.8 / 5 People You Work With 3.9 / 5 Work Setting 3 / 5
Support You Get 3.4 / 5 Rewards You Receive 3.4 / 5 Growth Opportunities 2.5 / 5
Company Culture 3.6 / 5 Way You Work 4 / 5
Customer Service Representative
in Nashville, TN
Person You Work For 3.9 / 5 People You Work With 3.9 / 5 Work Setting 2.1 / 5
Support You Get 2.4 / 5 Rewards You Receive 4.1 / 5 Growth Opportunities 3.1 / 5
Company Culture 3.1 / 5
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