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Industry: Broadcasting · HQ: Stamford, CT · https://www.jobs.spectrum.com/

Spectrum Employee Reviews for Customer Service Representative

Browse Spectrum Reviews by Job Title →

Customer Service Representatives at Spectrum give their company a 4.2 out of 5.0, while the average rating for Spectrum is 3.7, making them 13% happier than every other employee at Spectrum and 10% happier than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.

31%
62%
8%
0%
0%
4.2
Average Rating
(based on 13 Customer Service Representative Review Ratings)
Customer Service Representative
in Los Angeles, CA

"Exciting."

What do you like about working at Spectrum?

"Handle all phone inquires, help customers with any cable and internet issues."

Do you have any tips for others interviewing with this company?

"Be yourself, give it all you have for the job."

What don't you like about working at Spectrum?

"Lack of hours I was able to produce and lack of support for the representatives."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Service Representative
in Morrisville, NC

What do you like about working at Spectrum?

"It was a steady job, that helped to pay the bills."

Do you have any tips for others interviewing with this company?

"No, just not to have anything that is more important than working for them."

What don't you like about working at Spectrum?

"How strict they where even when it came down to serious issues."

What suggestions do you have for management?

"To be more compassionate and empathize more with employees and understand them more."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5

Average Customer Service Representative Ratings in the Past 2 Years

Year Salary
2011 $4
2012 $4
Customer Service Representative
People You Work With 4.7 / 5 Work Setting 4.8 / 5 Support You Get 4.8 / 5
Rewards You Receive 4.7 / 5 Growth Opportunities 4.8 / 5 Company Culture 4.8 / 5
Way You Work 4.8 / 5
Customer Service Representative
in Flushing, NY
Person You Work For 4.2 / 5 People You Work With 4 / 5 Work Setting 4.2 / 5
Support You Get 4.5 / 5 Rewards You Receive 4.3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4.6 / 5

Average Spectrum Attributes by Customer Service Representative

Company Culture
4.4
Growth Opportunities
4.2
People You Work With
4.3
Person You Work For
4.1
Rewards You Receive
3.9
Support You Get
4
Way You Work
4.6
Work Setting
4.1
Customer Service Representative
in Hollywood, CA
Person You Work For 4 / 5 People You Work With 4.3 / 5 Work Setting 3.9 / 5
Support You Get 3.4 / 5 Rewards You Receive 3.9 / 5 Growth Opportunities 4.9 / 5
Company Culture 4.3 / 5 Way You Work 4.7 / 5
Customer Service Representative
in Hollywood, CA
Person You Work For 4 / 5 People You Work With 3.9 / 5 Work Setting 3.5 / 5
Support You Get 3.7 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4.9 / 5
Company Culture 4.8 / 5 Way You Work 5 / 5
Customer Service Representative
People You Work With 4.7 / 5 Work Setting 4.7 / 5 Support You Get 3.2 / 5
Rewards You Receive 3 / 5 Growth Opportunities 3.1 / 5 Company Culture 4.6 / 5
Way You Work 4.6 / 5
Customer Service Representative
in Flushing, NY
Person You Work For 3 / 5 People You Work With 4.6 / 5 Work Setting 5 / 5
Support You Get 2.9 / 5 Rewards You Receive 2.9 / 5 Growth Opportunities 4.2 / 5
Company Culture 5 / 5 Way You Work 4.2 / 5
Customer Service Representative
in Zanesville, OH
Person You Work For 3.9 / 5 People You Work With 3.5 / 5 Work Setting 2.9 / 5
Support You Get 4.4 / 5 Rewards You Receive 4.8 / 5 Growth Opportunities 4.6 / 5
Company Culture 4.8 / 5 Way You Work 4.7 / 5
Customer Service Representative
Person You Work For 4.9 / 5 People You Work With 4.9 / 5 Work Setting 5 / 5
Support You Get 4.9 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.9 / 5
Company Culture 5 / 5 Way You Work 4.8 / 5
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