Southwest Airlines Employee Reviews for Refund Agent

"Friendliest and Best place to work if you don't need the money."

What do you like about working at Southwest Airlines?

"The people. My growth during this period to be an advocate for my customer."

What don't you like about working at Southwest Airlines?

"Pay. Under $20,000 annually was very difficult."

What suggestions do you have for management?

"Re-evaluate pay scales and look to mentor and develop those employees you have seen demonstrate what Southwest is all about - Customer Service."