9 Service Desk Agent Reviews

Service Desk Agents give their job an average rating of 3.9 out of 5.0. The Service Desk Agents happiest with their jobs are employed by JPMorgan with an average rating of 5.0 while the Service Desk Agents least happy with their jobs work for DirecTV with an average rating of 3.8.

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Service Desk Agent at DirecTV

in El Segundo, CA

"Yes, I love to work on LAN."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5

Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5

Company Culture 4 / 5 Way You Work 4 / 5

Service Desk Agent at Texas Health Resources

in Arlington, TX

"I have been a service desk agent for 2 years and what I love about that is being able to help the people with my skills and knowledge. It feels great when you are able to solve their problems. What I hate about the job is the value of quantity over quality. Most agents tend to focus more on their number yet being poor on their customer satisfaction rating, regardless I am able to top both. ;)"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5

Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5

Company Culture 5 / 5 Way You Work 5 / 5

Service Desk Agent at General Dynamics

in Aurora, CO

"There was a lot of training at the beginning when I started. As time went on the training began to taper off. There is only so much one can do with remote access. I am a very fast learner, highly trainable. Hardware is my strength as well as troubleshooting. I am a hands on person. I could not employ my skills on my last job through remote access."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5

Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5

Company Culture 4 / 5 Way You Work 4 / 5