A service coordinator is used in a variety of industries and career paths. Government agencies utilize these people to act as a liaison between the public and specific government branches that may include the services for social security benefits, health-related benefits and financial aid resources. Service coordinators are also used in major companies to arrange service calls and to ensure that customers’ needs are being met by the company.
Skillset: No matter what type of industry a service coordinator works in, most people in this profession will possess strong business skills and will have good analytical abilities. Great language skills and superior communication skills are important as people in this line of work generally work closely with clients, the public and with business owners to ensure that both parties are working well together.
Education: Many service coordinators have a minimum of a bachelors degree in human resources, business administration, sociology or another closely related field. Internships in human resources departments and in government social services branches are helpful.
Career Path: A solid foundation for a career as a service coordinator is a strong ability to provide clear-cut information to people. Consider taking writing composition courses along with customer service classes.
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