Sears Employee Reviews for Customer Service Representative
Browse Sears Reviews by Job Title →Customer Service Representatives at Sears give their company a 4.0 out of 5.0, while the average rating for Sears is 3.6, making them 11% happier than every other employee at Sears and 5% happier than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"I learned my great intrapersonal skill at Sears."
What do you like about working at Sears?
"The total trust and respect Sears showed for their employees was remarkable!"
Do you have any tips for others interviewing with this company?
"Customer service is a highly valuable attribute of the company; therefore, please make sure that customers are first and always right!"
What don't you like about working at Sears?
"I wish there was something that I could say that I did not like about the company, but I have nothing but praise for Sears."
What suggestions do you have for management?
"The only suggestion that I have for the management is keep on showing faith in your employees to be the part of the success of the company."
"This was a temp position at Sears with minimal hours."
What do you like about working at Sears?
"I liked gaining a personal experience with the customer, and the face-to-face interaction."
What don't you like about working at Sears?
"Working in retail is not my ideal job. It is ok for a high school or college student."
What suggestions do you have for management?
"Make better incentives for the employees. Challenge them to do better."
Average Customer Service Representative Ratings in the Past 2 Years
| Year | Salary |
|---|---|
| 2011 | $4 |
| 2012 | $3 |
"Sears, in my estimate, is a poorly managed company with poor communications."
What do you like about working at Sears?
"It was a job at a time of personal physical turmoil. I had an aneurysm removed in 1999 and needed more time to recover."
Do you have any tips for others interviewing with this company?
"Relearn the retail business. It is not all about ripping people's wallets out of their pockets."
What don't you like about working at Sears?
"Management is poor at the top and middle. There are poor communications."
What suggestions do you have for management?
"Revamp the communications system. Stop thinking like an accountant. You're in the sales business, so get the inventory and sell. Treat your salespeople with respect."
"It was a bit difficult to recollect the person I worked for and the people I worked with. Therefore I gave it a lower value."
Average Sears Attributes by Customer Service Representative
"At Sears I verified and examined information and accuracy of loan applications and closings."
"Sears is a great company."
"I loved to assist customers at Sears daily."
Update your browser to have a more positive job search experience.
Upgrade My Browser