SeaChange Employee Reviews for Service Technical Engineer

"I've worked at SeaChange international for 2+ years, My job was to support local and international communication companies (Cable) to trouble shoot our back office platform if any issue arises. Created knowledge based articles and if not able to fix the issue i would then engage engineering to take it to the next level and work with them. Contacted the customer from start to finish and made sure they were completely satisfied, Documented all the issues through salesforce and jira."