Customer Success Specialists at REX Real Estate give their company a 3.3 out of 5.0, while the average rating for REX Real Estate is 3.6, making them 9% less happy than every other employee at REX Real Estate and 11% less happy than every other Customer Success Specialist on CareerBliss - the happiest Customer Success Specialists work for REX Real Estate.
"I loved the attitudes of REX at the start. There was a genuine passion to see everyone on my team succeed. But the bonus structure inherently forced members to only look out for themselves, at the expense of the team. The ambitions of Senior Leadership led to a catastrophic mass layoff, and I unfortunately was one of those members laid off. The remaining team is obviously now very insecure about their futures with the company, and it's nigh impossible to see how the future will play out in REX's benefit. Beyond all of that, there was a massive roadblock that prevented those in Support Roles from being able to get their grievances and potential solutions to those grievances in front of the teams responsible for fixing them. That roadblock being a clear lack of effective communication between departments. Support Roles were left to fend for themselves, and hope and pray that there would be an opportunity to provide feedback on how to improve. Suggestions were frequently asked for from those in Middle Management, but seldom were those in middle management able to comprehend the issues members of my department- because they clearly lacked the experience dealing with the issues we faced. The obvious fix for that would be a panel style management, where each department had someone who could pass along suggestions to find fixes and remedies to the issues- but that didn't exist. Instead what we had was middle management that was unsure of who to talk to when we gave them suggestions- making the attempts we made to provide help hollow, and often left everyone feeling ignored. The people are great, and they are doing the best with what they have, but in a fast paced environment that was more ambitious than it was forward thinking, it leaves more to be desired than even some fully formed companies."
"Overall it was a positive experience! I did a good job for the company. I learned a lot about the real estate industry and would like to continue in this industry."
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