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31 Retention Specialist Reviews

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Retention Specialist at Sprint
in Charlotte, NC

Please give us a one liner to describe this review.

"I learned so much in this position."

What do you like about working at Sprint?

"I loved the continual opportunities for learning new concepts."

What don't you like about working at Sprint?

"There were no negative outcomes."

Retention Specialist at Central States Indemnity
in Omaha, NE

Please give us a one liner to describe this review.

"Good place to work"

What do you like about working at Central States Indemnity?

"The hours fit my schedule"

What don't you like about working at Central States Indemnity?

"The micro-management"

What suggestions do you have for management?

"Let people do their jobs"

Retention Specialist at Sprint
in Mather, CA

Please give us a one liner to describe this review.

"Never again."

What do you like about working at Sprint?

"Classroom training."

Do you have any tips for others interviewing with this company?

"If you need a high stress, temporary job where you don't get to have a life anymore, this of the place for you."

What don't you like about working at Sprint?

"They don't tell you during class that you have to hit all your numbers or your fired. There is large turnover there because of it. You try to resolve customer problems and it takes time. Sometimes because they watch your time, you miss things and move the customer on, he'll call next month. You're monitored for stupid things, like you're a kid."

What suggestions do you have for management?

"Ease up. Give the reps time and tools to do their jobs. Stop selling crap phones and you won't need so many retention centers."

Retention Specialist at Basic Research

What do you like about working at Basic Research?

"It was good environment with excellent people. I learned a lot about treating the customer and the decision making process."

What don't you like about working at Basic Research?

"Not much room for advancement"

What suggestions do you have for management?

"To provide more opportunities for internal positions for internal employees."

Retention Specialist at AT&T
in San Jose, CA

What do you like about working at AT&T?

"The variety of the people was nice."

What don't you like about working at AT&T?

"As managers, we were forced to move anywhere at any time."

What suggestions do you have for management?

"Pay closer attention to the roles each employee is put in."

Retention Specialist at Bank of America
in Beachwood, OH

Please give us a one liner to describe this review.

"I thoroughly enjoyed my time at MBNA/Bank of America and was saddened when they decided to close the department. I saw myself climbing the corporate ladder within the organization and working there for many many years."

What do you like about working at Bank of America?

"It was a large, stable, established company with offices all around the country. They appreciated their employees and made the working environment professional and enjoyable."

What don't you like about working at Bank of America?

"When MBNA merged with Bank of America they decided to pull the Mortgage Department from Beachwood, causing a mass layoff."

Retention Specialist at Sprint
in Rio Rancho, NM

Please give us a one liner to describe this review.

"Great place to work."

Retention Specialist at Charter Communications
in Irwindale, CA

What do you like about working at Charter Communications?

"The environment."

Do you have any tips for others interviewing with this company?

"Not a good place to work."

What don't you like about working at Charter Communications?

"The pay and the benefits, the lack of professionalism with upper management."

What suggestions do you have for management?

"Learn how to be managers."

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