69 Reservations Agent Reviews
Reservations Agents give their job an average rating of 3.6 out of 5.0. The Reservations Agents happiest with their jobs are employed by Princess Cruises with an average rating of 4.9 while the Reservations Agents least happy with their jobs work for Generator Hostels with an average rating of 1.0.
Submit a Review"I like the work from home set up. I hate the lack of support from the leadership. The management doesn't seem to care about the well-being of the employees at all!"
"I hate the toxic and unprofessional leadership that practices favoritism and bias toward employees. I like having a job, so I'm forced to stay here for now."
"I hate the toxic and unprofessional leadership that practices favoritism and bias toward the employees. I like having my job, so I'm forced to stay here for now"
Reservations Agent Career Rating Comparison
"I hate this company's awful leadership. The management does not lead. The managers here do not have any idea how to lead employees, and they are often rude even though it's unnecessary."
"I definitely like the flexibility and work/life balance. The challenging part of the job is working with different clients and learning different work processes for each."
"Working from home offers the best in terms of flexibility and work/life balance, but I still miss the experience of working closely with teammates."
"You get to help people book the cruise of your dreams but it doesn't outweigh all of the other things we must deal with."
"I love being able to make that first step of their vacation a quick, painless, and even enjoyable one. It's difficult to be coy when asking for someone to cough up a few hundred dollars for a vacation. But when they see that you are on their side and only want to make them happy, it becomes a joint effort to create happiness!"
"Working in the travel industry, can be fun and rewarding but not at this company!"
Please give us a one liner to describe this review.
"Horrible! I dont recommend it to anyone"
What do you like about working at ResortQuest?
"The pay was fairly decent, the job was not all that difficult and great benefits"
Do you have any tips for others interviewing with this company?
"My interview was pretty standard. They asked questions about your past jobs, why you left, etc. They'll ask why you want to work there. I interviewed with them them ten years ago so I'm not sure how the interview process is now"
What don't you like about working at ResortQuest?
"I had a great experience with the company until 2011. At that time, we got a new supervisor who determined that she did not like me. She treated me very poorly. After going to both the reservation manager and general manager and neither one of them taking me seriously, I filed a complaint with corporate. They assured me an investigation would be done, which it was. However, I suspect the management was coaching other employees on what to say when questioned by corporate. The investigation results were that she did nothing wrong and they made it seem as if the way she treated me was completely justified. Shortly afterward, the write ups started coming one after the other. I had never written up in 8 years and now I was being written up constantly. I forgot to clock in one day so they looked up my time clock and accused me of being late. I was accused of being on facebook. Even though I showed my manager my internet history, she claimed she had a reliable source that saw me on facebook. I was accused of sleeping at my desk. There were several other things I was written up for. Nearly everything was blown out of proportion or just completely false. Eventually I was placed under investigation to be considered for termination but I just went ahead and quit."
What suggestions do you have for management?
"listen to employees and take them seriously when they come to you with a complaint"
Please give us a one liner to describe this review.
"took inbound sales call"
What do you like about working at Choice Hotels International?
"The company was willing to work around my schedule for college, which made it Ideal to work for while I was finishing my Bachelor's degree."
Do you have any tips for others interviewing with this company?
"Seeing as the entirety of their call centers in America are being shut down except for a select few positions, I really don't have any tips for others interviewing."
What don't you like about working at Choice Hotels International?
"The technology used was faulty. The support for my shift(overnight) was at times hard to use, and other times non-existent. The supervisor I worked with knew very little about the policies of the company, and would take a very long time to get back to me on anything I asked. Oh, and they're closing their office in this town and giving everyone working there a pink slip or a job at a different company(mostly pink slips)"
What suggestions do you have for management?
"If you decide that even though the team you have put together is meeting and surpassing goals you have set for them, and still find that you are not making enough money for the process, please consider raising the goals before laying off your entire workforce."
What do you like about working at Vail Resorts?
"You are surrounded by people actively choosing an adventure- and possibility-filled environment."
Do you have any tips for others interviewing with this company?
"Share your passion! If you are drawn to Vail, let them know why - usually that's the reason why you'll be a great fit for the company."
What don't you like about working at Vail Resorts?
"With so many seasonal employees and such a large size, employees are often made to feel expendable."
What suggestions do you have for management?
"Try to unite all branches and locations of the company in a shared level of excellence to correct the division that such a large size and geographical stretch can bring."
What do you like about working at Gaylord Entertainment?
"Company atmosphere, training, employee focused, open communication was encouraged between employees."
Do you have any tips for others interviewing with this company?
"I would tell them that its important to get to know the right people and get to know Human Resources"
What don't you like about working at Gaylord Entertainment?
"Pay wasn't very good at all, didn't create any incentive to advance through the company."
What suggestions do you have for management?
"Never knew or saw him so I don't know what he was doing right or wrong, so I can't say what he was doing that I would do differently."
What do you like about working at Avista Capital Partners?
"I enjoy working with some of our clients and structuring the avenue that bests fits their needs."
Do you have any tips for others interviewing with this company?
"Don't even bother walking in the door. Turn around while you still have a chance at life."
What don't you like about working at Avista Capital Partners?
"The company and it's management, don't fit my idea of how to run a business."
What suggestions do you have for management?
"Realizing that the employee also matters in the equation. You have to have them to run your business."
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