"Pros: Good salary, good company mission, strong growth Cons: Weak, ineffective leadership that surrounds itself with non-threatening, incompetent people. Lack of coherent strategy or even day-to-day direction. Decision paralysis at every turn. Consistently outmaneuvered by competitors. Uncertain outlook. I’ve had 9 leaders in just 4 years. Of those, 3 have been the most incompetent people I’ve ever worked with during my nearly 20-year career. The constant flux of people at the helm, their wildly uneven abilities, a total lack of strategy and direction have made this job one to survive in rather than one to thrive at. Decision paralysis has repeatedly left us vulnerable to our competitors, who haven’t failed to capitalize. The blame has fallen on the people doing the work, not the ones who have been incapable of pushing it forward. Under our newest leader, in a department of fewer than 20 people, I’m the 4th to quit in less than a year. All hope of things improving has been exhausted. I’m not confident in the company’s outlook. Political pressure on insurance companies and the medical industry to play fair and fulfill their promise to consumers is mounting. As a result, medical cost trends are falling (for the past 7 consecutive years), undercutting our claim to reduce health benefits spending for employers. It seems likely that this will slow growth and result in attrition of current clients. Savvier players within the industry are increasingly positioning themselves to grab more market share, while our lack oSavvier players within the industry are increasingly positioning themselves to grab more market share, while our lack of leadership keeps us flat-footed. Although the company attributes increasing employee discontent to growing pains (a disingenuous backhanded compliment to itself), I believe a lack of leadership is the real fault as many reviewers have pointed out. Rather than get on the ball themselves."
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