Irvine, CA (June 29, 2011) CareerBliss, the leading online career community dedicated to helping people find happiness and success at every step of their careers, announces new data revealing a recent increase in the demand for customer service jobs in the United States. Despite a generally slow job market and a growing trend towards outsourcing customer service jobs abroad in the last few years, 2011 CareerBliss data illustrates that several industries have actually increased their demand for U.S.-based customer service jobs. While companies must find cost effective solutions in increasingly competitive markets, many industries are acknowledging that vital role that excellent, culturally competent customer service plays in customer satisfaction and retention, and are increasingly aligning their strategies accordingly, as seen in this recent data.
CareerBliss found that within the last six months, customer service jobs have grown as much as 16 percent since the start of 2011.
Top Industries for U.S. Based Customer Service Jobs
|Rank||Industry||Avg Job Growth|
|1||Computers and Electronics||16.92%|
|5||Software and Internet||10.66%|
Industries that have seen the greatest growth in U.S.-based customer service jobs include: computers and electronics, government and business services, which include financial services.Matt Miller, Co-founder and CTO of CareerBliss, explains, “With the recent recession companies are looking to retain customers more than ever, and the quality of customer service is of upmost importance. Companies are now looking to bring customer service teams back to the U.S. to ensure top quality and control over their support services.”
Additionally, Miller says there is an increasing trend towards moving customer service to work-from-home representatives able to work from anywhere in the U.S. While this solution remains more cost-effective than hiring fulltime, in-house representatives, it also allows companies to retain the culturally oriented empathy, solutions and quality of service that customers expect from the companies they are loyal to.
Heidi Golledge, Co-founder and CEO says, “Even in an increasingly global marketplace, where competition is stiff and cost of business can vary dramatically, CareerBliss finds that top-rate customer service is a major priority in many industries, and business leaders are finding that excellent representatives able to connect with their customers are worth more than the monetary saving that outsourcing those jobs brings.”