PetSmart Employee Reviews for Senior Associate

What do you like about working at PetSmart?

"I like helping to manage a pet care facility because, although rigorous and stressful, I provide a service that most people respect."

Do you have any tips for others interviewing with this company?

"Understand the limitations of working for a corporation the size of PetSmart. No action or behavior is ever tolerated unless outlined by their extensive guidelines regarding policy and procedure. As a result, you will never work for anyone who promotes creativity and individuality in the workplace. The problem is when you deal with living, breathing pets on a daily basis, there will most inevitably be times when you need to disregard those ridiculous policies which are only meant to maximize revenues anyway, and exercise the level of judgement to properly care for the lives of those animals you are directly responsible for."

What don't you like about working at PetSmart?

"Our labor model in the PetsHotel makes it impossible to properly care for the animals we board. We spend 95% of our allocated pet care hours on one service... day camp, which only accounts for roughly 20% of the hotel's total revenues. As a result, the dogs and cats that board with us are second class citizens and often go hours without being checked in on or taken care of due to the fact they won't allow the proper staffing to properly accommodate proper care."

What suggestions do you have for management?

"I would manage and delegate people and time better, and more effectively so, as to increase productivity and overall morale."