Working at PayPal in Omaha, NE: 4 Employee Job Reviews by Real Employee working in Omaha, NE Area

"Stats are more important than the customer. Stats are more important than BSA/AML Compliance regulations (agents are expected to work cases quickly and, if a case is taking too long, agents are told to "cut it off" instead of completing a thorough investigation). Stats are more important then the employee (i.e., even if the city is shut down due to a major snow day, employees are expected to be at work and may even be "written up" if they do not show up that day due to the weather). Stats remain the same over the course of years even if the tasks change and become much more complicated. Even if an entire segment of a department is struggling with stats, management will not reconsider numbers or take into account the type of work that is being done. Instead, they will have meetings where employees are told that management "may have to fire the majority of the department" if the stats aren't met. Tenured phone agents are held to stats of people in different (easier) segments to "challenge" them, then when they are unable to meet those stats, they are denied a bonus because they "didn't meet the requirements of their peers"."

What do you like about working at PayPal?

"I enjoyed the fast paced and challenging opportunities offered by the company."

Do you have any tips for others interviewing with this company?

"Correlate your strong analytical experience and you will get really far."

What don't you like about working at PayPal?

"The politics especially for remote employees is remarkable and took me by surprise."

What suggestions do you have for management?

"Continue to focus on processes to reduce costs and improve customer experience."

"Great benefits/pay if you can put up with the politics and games."

What do you like about working at PayPal?

"Challenging environment with growth opportunities."

What don't you like about working at PayPal?

"No work life balance, excessive politics and strife between departments."

What suggestions do you have for management?

"Create open communications and make business decisions that are best for the business rather than for the department."

"Paypal was a good company to work for."