OpenText Employee Job Reviews in the United States

"I have worked for OpenText for over two years and the company has been good to me."

"I have worked here since 2017. There 14000 employees in several countries. It is an enterprise software company relatively unknown in Silicon Valley, however has almost $3 billion in revenue."

"Opentext is not great place to work. According to me, work is fun and fun is work. But in OT work is work, so it lacks fun."

"A legacy company making an effort to move to the cloud. Exploring innovation and what it takes to get things done"

"management seem at loss of direction"

"Good place to get experience, however you won't be able to move up in the company and the CEO will layoff employees in a heartbeat if it means increasing the dollar amount on his bonus at the end of year!"

"Fast Paced, process oriented"

"I have worked at Hightail since 2012. I started in the billing department and helped with signups and canceling accounts for the service. I moved up to technical support where I took on complicated technical issues and created Jira tickets with step by step processes in order to replicate bugs that customers experienced. Then I moved over to Social media support. I would say that this was pretty challenging as the responses had to be perfect since anyone can view the Tweets to the Hightail account. But I did so well with this that the company wanted me to train others on how to reply and use the social media tool (Sprout). I created a step by step guide on how to support customers via Twitter and Facebook. I took on more responsibilities at this point and was one of three people who were in charge of our offshore team. This really opened my eyes on how to be a leader for the team, It was great to become a "go-to" person on the escalation team. I have been wanting to get into a Customer Success role for some time now as I would like to expand my knowledge in that area. I took up a Customer Success course on Udemy to help with getting general knowledge for that role. It would be great to bring my knowledge and skillset to a team where I can learn more from and collaborate on great ideas with."

"I have had the pleasure of working with some really great people."

What do you like about working at OpenText?

"The people I work with on a daily basis, who provide support and assistance where needed."

Do you have any tips for others interviewing with this company?

"I would suggest that propects take their time in researching the company and it's current state of acquiring other firms and restructuring."

What don't you like about working at OpenText?

"Primarily management of my department and the overall instability due to multiple acquistions."

What suggestions do you have for management?

"They should minimize the internal mirco-managing which tends to slow the process and negatively impact moral."

"If you aren't part of the inner circle you are part of the long term plans. For those in the circle life can be grand, but for the minions there isn't much upside."

"OpenText is a good place to work. However, because of my location there were not many opportunities to move up in the company or move to different departments."

"Just run the other direction - no synergy between operating groups, nor strategy for M&A. Dead man walking!"