Working at OpenText in San Mateo, CA: 6 Employee Job Reviews by Real Employee working in San Mateo, CA Area

"Good company to work for."

"management seem at loss of direction"

"Open Text has an accepting company culture that attracts wonderful people. Open Text delivers managed services and information solutions for global industries including Aerospace, Automotive, Banking, Defense and Intelligence, Engineering and Construction, Healthcare, Insurance, Legal, Life Sciences, Telecommunications, and Utilities."

"I have worked at Hightail since 2012. I started in the billing department and helped with signups and canceling accounts for the service. I moved up to technical support where I took on complicated technical issues and created Jira tickets with step by step processes in order to replicate bugs that customers experienced. Then I moved over to Social media support. I would say that this was pretty challenging as the responses had to be perfect since anyone can view the Tweets to the Hightail account. But I did so well with this that the company wanted me to train others on how to reply and use the social media tool (Sprout). I created a step by step guide on how to support customers via Twitter and Facebook. I took on more responsibilities at this point and was one of three people who were in charge of our offshore team. This really opened my eyes on how to be a leader for the team, It was great to become a "go-to" person on the escalation team. I have been wanting to get into a Customer Success role for some time now as I would like to expand my knowledge in that area. I took up a Customer Success course on Udemy to help with getting general knowledge for that role. It would be great to bring my knowledge and skillset to a team where I can learn more from and collaborate on great ideas with."

"I having worked for Open Text for 6 years as data analyst. It was a great learning opportunity to work with a team that were highly skilled and friendly. The higher management is very keen on work life balance."

"It is a mature organization with lots of opportunities should you choose it."