New Era Tickets Employee Reviews for Ticket Agent

What do you like about working at New Era Tickets?

"I like the relaxed atmosphere and the people I work with. The supervisors are pretty cool as long as you show up on time, take your scheduled breaks and sell tickets, you have no problems really. A really nice part-time gig."

Do you have any tips for others interviewing with this company?

"If you are a student or you are looking to make some extra money, this isn't a bad place to work. If you are looking to get your foot in the door and you are looking to move up, you can forget about it, because it is not going to happen here or anytime soon."

What don't you like about working at New Era Tickets?

"I don't like the constant changes. It seems the rules and policies are constantly changing and without much notice. You literally come in one day and you are used to doing things a certain way and the next day, the rules have changed. It is hard to keep up and know what is expected of you as an employee with rules constantly changing. Hell, the Supervisors don't even know half of the time when new rules/policies go into effect. There is a major disconnect from senior management to junior management (supervisors). Seems like all the supervisors each have a different opinion on how things are to be done, there is no standard set. The director runs the call center like a tyrant and just sits in his office. Sadly, Nobody knows him and people have stopped caring to get to know him - he doesn't. The only time he's even half friendly/chipper is when he either wants something or is looking for a favor, but other than that he never/rarely speaks."

What suggestions do you have for management?

"Open communication lines so EVERYONE is aware of the standards and policies and it stays consistent. STOP trying to maximize your resources, by squeezing every single inch or drop of work you can get from a ticket agent without some form of acknowledgement or compensation. The employees will get tired of being used and will eventually catch on and will leave or will stay and become disgruntled. Either way this doesn't help the company."

What do you like about working at New Era Tickets?

"I like the relaxed atmosphere and the people I work with. The supervisors are pretty cool as long as you show up on time, take your scheduled breaks and sell tickets, you have no problems really. A really nice part-time gig."

Do you have any tips for others interviewing with this company?

"If you are a student or you are looking to make some extra money. This isn't a bad place to work. If you are looking to get your foot in the door and you are looking to move up, you can forget about it, because it is not going to happen here or anytime soon."

What don't you like about working at New Era Tickets?

"I don't like the constant changes. It seems the rules and policies are constantly changing and without much notice. You literally come in one day and you are used to doing things a certain way and the next day, the rules have changed. It is hard to keep up and know what is expected of you as an employee with rules constantly changing. Hell, the Supervisors don't even know half of the time when new rules/policies goes into effect. There is a major disconnect from senior management to junior management (supervisors). Seems like all the supervisors each have a different opinion on how things are to be done, there is no standard set. The director runs the call center like a tyrant and just sits in his office. Sadly, Nobody knows him and people have stopped caring to get to know him - he doesn't. The only time he's even half friendly/chipper is when he either wants something or is looking for a favor, but other than that he never/rarely speaks."

What suggestions do you have for management?

"Open Communication lines so EVERYONE is aware of the standards and policies and it stays consistent. STOP trying to maximize your resources, by squeezing every single inch/or drop of work you can get from a ticket agent without some form of acknowledgement or compensation. The employees will get tired of being used and will eventually catch on and will leave or will stay and become disgruntled. Either way this doesn't help the company."