Microsoft Employee Reviews for Customer Service Manager

"Sadly in a downward spiral."

What do you like about working at Microsoft?

"There are some great smart people in a cash rich environment."

What don't you like about working at Microsoft?

"They totally lost direction, vision and focus on cutting edge - not proud of the products any more."

What suggestions do you have for management?

"The old boys network is destroying MSFT. Stop promoting every idiot who is sitting and vesting to VP, and genuinely focus on getting people with the right skills to do the job."