75 Member Services Representative Reviews
Member Services Representatives give their job an average rating of 3.6 out of 5.0. The Member Services Representatives happiest with their jobs are employed by Nassau Educators Federal Credit Union with an average rating of 5.0 while the Member Services Representatives least happy with their jobs work for Wemelco Credit Union with an average rating of 1.3.
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"Mainly because of having to answer calls, and not actually forging relationships with the clientele."
Please give us a one liner to describe this review.
"Few departments have Steve Jobs sort of leaders who encourage creativity."
What do you like about working at First Entertainment Credit Union?
"Most of our long time members are really nice people and I love being able to serve them."
Do you have any tips for others interviewing with this company?
"Just be yourself, that way you will know if you want to work for this individual, there are some amazing branch mangers within this company."
What don't you like about working at First Entertainment Credit Union?
"Some departments have all the freedom to be individuals and participate, others not at all."
What suggestions do you have for management?
"Listen, respect and you will see growth. We all matter."
Please give us a one liner to describe this review.
"From okay to pointless."
What do you like about working at MCNA Dental?
"The company does invite employees to company dinners and gives employees gift certificates on special occasions and for Christmas they provide employees with bonus checks which mostly depends on how long you have worked there so it's not like other companies where they make you feel more like a slave who needs to do their job if you want to receive your miserable check so there is a reward system applied by the CEO of the company at least to show his appreciation for making him rich"
Do you have any tips for others interviewing with this company?
"It all depends on which position you are applying for so all I can recommend is do as they do, smile in the beginning and seem interested but then watch out."
What don't you like about working at MCNA Dental?
"It all depends on which department you end up working in. From speaking with different employees in the different department, the grievances and appeals department (member complaints) is very boring and is ran like a slave camp. The member services department (customer service department) is probably the worst out of all of them because they have to do the all the jobs that each department in the company makes an error on and on top of it all they monitor all your calls and get paid the least and most people quite or get fired within a month. I heard that the claims department is okay and runs smoother and they get over-time. The referrals and pre-authorization department is somewhat a big mess because the employees in those departments make way too many errors and the member services department usually ends up having to apologize to the member for their errors and having to fix it the best way they can but none the less they get paid more."
What suggestions do you have for management?
"My suggestion for management is to actually manage the company and work with your employees as human beings and not treat them like slaves because it's easy for mangement to point a finger at someone and get them into trouble and then fire them but if they realize the amount of work and effort that their real good employees put forth they would understand and appreciate their employees much better especially when they are underpaid. management is just their to get employees fired which I really don't understand why a human being would want to apply for such a job to begin with."
Please give us a one liner to describe this review.
"it was fine"
What do you like about working at Wells Fargo?
"My coworkers were like family members. I enjoyed going to work because I was new to the area and they made me feel welcome."
Do you have any tips for others interviewing with this company?
"Just be yourself, relax, and good luck!"
What don't you like about working at Wells Fargo?
"I didn't like the feeling that the position I was in was nothing (like the bottom of the food tank), meaning, they can work us whatever hours and not take an understanding that people do have lives. To help make everyone happy it would be smart to put up the work hours more then a week before, so people can plan doctor appointments, baby sitters, etc. Last minute scheduling is really hard."
What suggestions do you have for management?
"People have families. Family is an important part of peoples' lives; that is why we come to work - for our families. Please just take that more into consideration while running a company."
Please give us a one liner to describe this review.
"Work hard but very under paid"
Do you have any tips for others interviewing with this company?
". Be confident, knowledgeable, and penitent at all times, it helps when being interviewed."
What don't you like about working at Truliant Federal Credit Union?
"The pay is awful, as much as we work we get low bonuses $330.00 and low annual salaries $24,000 per year. You are told that your job comes with a vast amount of work to be done but you end up doing work that is not in your title or your pay range"
What suggestions do you have for management?
"Not to take advantage of the work their employees do."
Please give us a one liner to describe this review.
"it was an experience I will never forget"
What do you like about working at Molina Healthcare?
"Me making the customer happy and them giving me feedback."
Do you have any tips for others interviewing with this company?
"no I don't have any tips about interviewing with this company."
What don't you like about working at Molina Healthcare?
"The gossip the Bosses did about other co-workers. I thought I was very unprofessional."
What suggestions do you have for management?
"To Stop taking their work personal and keep it business."
Please give us a one liner to describe this review.
"This was an entry-level position. It was a great way to start and learn."
What do you like about working at Harvard Pilgrim Health Care?
"Good salary, challening work. Opportunity for advancement and learning new skills."
Do you have any tips for others interviewing with this company?
"Dress well, ask questions, review website for company products, bring something to write with."
What don't you like about working at Harvard Pilgrim Health Care?
"Sometimes not enough time to get work done due to extremely high call volume."
What suggestions do you have for management?
"Hire more Member Service Representatives. People move out of this position as soon as possible because they are stressed."
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