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Industry: Furniture and Home Furnishings · HQ: Waite Park, MN · https://www.verizonwireless.com

MCI Employee Reviews for Customer Service Representative

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Customer Service Representatives at MCI give their company a 4.6 out of 5.0, while the average rating for MCI is 4.2, making them 9% happier than every other employee at MCI and 19% happier than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.

67%
33%
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4.6
Average Rating
(based on 3 Customer Service Representative Review Ratings)
Customer Service Representative
Person You Work For 4.9 / 5 People You Work With 4.8 / 5 Work Setting 4.8 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.7 / 5 Way You Work 4.8 / 5
Customer Service Representative
in Niles, OH
Person You Work For 4.8 / 5 People You Work With 4.8 / 5 Work Setting 3 / 5
Support You Get 4.9 / 5 Rewards You Receive 4.8 / 5 Growth Opportunities 4.9 / 5
Company Culture 4.9 / 5 Way You Work 4.9 / 5

Average Customer Service Representative Ratings in the Past 2 Years

Year Salary
2011 $4
2012 $4
Customer Service Representative
Person You Work For 4.8 / 5 People You Work With 4.5 / 5 Work Setting 4.6 / 5
Support You Get 4.7 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 3 / 5
Company Culture 4.7 / 5 Way You Work 4.7 / 5
Customer Service Representative

"MCI Worldcom was a great company that showed me how to sell. I learned great customer service skills there."

What do you like about working at MCI?

"I liked meeting new people on the phone and offering them services and products that were useful to their everyday lives."

What don't you like about working at MCI?

"I really don't like the way they increased our sales goals, which prevented us from making the extra bonus money."

What suggestions do you have for management?

"Keep up the good work. Great company. I understand business decisions when you have to make changes that may affect everyone."

Average MCI Attributes by Customer Service Representative

Company Culture
4.8
Growth Opportunities
4.2
People You Work With
4.7
Person You Work For
4.8
Rewards You Receive
4.7
Support You Get
4.8
Way You Work
4.8
Work Setting
4.1
Customer Service Representative

"Very missed."

What do you like about working at MCI?

"It was professional but yet laid back. Every employee there knew we all had a job to do and we were taught very well how, when, what, and why. We had a team environment, and were all compensated for all our long hard work."

What don't you like about working at MCI?

"I was sadly laid off after 11 years."

Customer Service Representative
in Springfield, MO

"They went bankrupt due to poor management."

Customer Service Representative
in Garden City, NY

"Well, the job was a job wasn't too happy about, but you could never tell."

What do you like about working at MCI?

"The hours were great."

Do you have any tips for others interviewing with this company?

"It's a job."

What don't you like about working at MCI?

"The customer service was awful."

What suggestions do you have for management?

"Work on the customer."

Customer Service Representative
in Pinellas Park, FL

"It was a decent job, until they went under."

Customer Service Representative
in Alpharetta, GA

"Great job experience."

What do you like about working at MCI?

"The money was good."

What don't you like about working at MCI?

"The company closed down."

Customer Service Representative
in Pinellas Park, FL

What do you like about working at MCI?

"Easy job."

What don't you like about working at MCI?

"Environment."

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