Working at Macy's in Mason, OH: 5 Employee Job Reviews by Real Employee working in Mason, OH Area

"I am currently working at Macy's as a Social Media Coordinator. It has been approximately 11 months since I have joined the social media team and I am finding my daily tasks fun and challenging. The company has a strong sense of loyalty to the customers since Macy's has been around for a long time. In regards to management, this aspect has also been improving and we have more direct meetings with our supervisors."

"I’ve worked as a Macy’s retail call center agent for over a year. The US employees cannot work more than 36 hours per week. There are no benefits or rewards for employees who do their jobs well. The agents make $9.00 an hour. The shifts are split at 9 am to 2 pm and 6 pm to 11 pm. Employees get one fifteen-minute break and only two five-minute bathroom breaks per shift. Employees are only allowed three missed days per year with no exceptions, even if a doctor’s note is involved. Calls involve customers who want to order from the website or have previously placed an order. Often the calls involve older clients who do not own a computer, or people who just obtained a credit line and do not yet have a physical card. Common problems are delivered merchandise that never arrived, or orders that are delivered with incorrect or damaged merchandise. The agents are expected to handle each call in less than 8.35 minutes. Most of the calls are the second or third calls, but the first time reaching a non US agent who does not communicate with the customer with the same culture and understanding. Another problem is the antiquated program used by Macy’s for data entry and retention that runs very slowly, freezes at least twice during each call, and never operates within the perimeters expected. The last problem with the program is the website that is incapable of handling the traffic generated by any sale causing it to malfunction and creating more traffic to the call centers. None of these calls ever take only 8 minutes because the consumer is understandably and righteously irate. The turnover rate at the call center is high due to the low pay, split shifts, and lack of any form of benefit/reward as well as the high stress of the job. Macy’s believes they are in competition with Amazon, but have done nothing to rise to the competition."

"I worked there for a few months as an intern. It was very helpful and helped me gain experience, but after the internship was up they did not have any opportunity to become permanent within Macy's. Even after applying to different opportunities after graduating I was not able to even get an interview."

"Paid to produce numbers, not loyal customers."

What do you like about working at Macy's?

"I love having the authority and resources available to me to resolve a customer's issue."

Do you have any tips for others interviewing with this company?

"You will have to smile big, bubble with enthusiasm ( even when 100% false) and keep your opinions to yourself unless you are praising Macy's to fit into their world. The questions will be all about your experience with people, so be prepared to show some passion for helping others."

What don't you like about working at Macy's?

"I don't like the hiring practices. As it stands, for various reasons, you may or may not be able to reach an agent that is willing or capable of trying to help."

What suggestions do you have for management?

"I would suggest you steer away from the rah rah Macy's a bit and focus more on delivering on our claim to care about our customers. They are telling you what they want, google it... now you just have to listen."

"This facility is a call center with much diversity and even better staff."

What do you like about working at Macy's?

"I am dealing with different problems daily and am in contact with new people frequently."

Do you have any tips for others interviewing with this company?

"I would suggest coming to this company confident in your abilities and ready to work in a very open environment."

What don't you like about working at Macy's?

"This environment is very open and friendly while being supportive and encouraging."

What suggestions do you have for management?

"With the diversity that exists here, I would recommend gearing benefits and compensation to be more commensurate with the industry."