Lennox Industries Employee Reviews for Territory Manager

What do you like about working at Lennox Industries?

"When I first started there we had the best District Manager along with the best Sales force anyone could ever ask for. Everyone was encouraged and motivated to do their best for the team; and it showed. Upper management respected the Territory Managers (Especially Seasoned Veterans) and allowed them the liberty to offer stellar customer service to existing and new accounts. Pride for the company was so rampant that prospective customers were knocking at your door. It was surely the very best HVAC Distributor to work for at that time."

Do you have any tips for others interviewing with this company?

"If you are a seasoned veteran in the industry - run!If you are fresh out of college - good luck & the best to you!"

What don't you like about working at Lennox Industries?

"In mid 2005 Corporate Headquarters made a horrible decision (in my humble opinion) and totally changed the way they went about business. They required the Territory Managers to do approximately 35% more computer generated reports (which removes them from real time with their customers and prospects) and injected approximately 20% more meetings. If that wasn't enough they instituted hiring people for key positions that had absolutely no industry knowledge whatsoever!The writing was on the wall. They were doing a complete shift on how to go about business as usual. Once upon a time you would establish a trust and long term relationship with your customer base. That was no longer a concern. Their main concern no seemed as if it was a used car salesman approach. Get the most out of everyone in your territory regardless of how it may affect your top producer. It was a sad day when that shift took place. The disregard for long term customers and seasoned veterans was in fully engaged. The contempt for seasoned industry veterans and their earnings was now apparent. The greed for more immediate profit dollars to Lennox shareholders now endangered the long term viability and growth of the company, but of course, they did not see it that way. The seasoned veterans could see this train wreck coming and voice their opinion to no avail.The days of pride within the employees and customer was on a spiral downward. The days of contractors trust with the employees being replaced was being rejected for quick profit dollars; by hiring new fresh faces at one third of the wage of seasoned veterans. It was a sad day indeed!"

What suggestions do you have for management?

"Turn the clock back to the business practices that built the reputation Lennox Industries once obtained."