Language Line Services Employee Job Reviews in the United States

"Not worth it working for this company, The workload is mentally exhausting, non-stop calls. Have to always be professional, provide best CS. Study tons of terminology outside of your shift time. The pay never increases even if people perform well, get better degrees, and stay with them for years. For near minimum wage and almost no benefits? Not happening! If you expect this much for your employees, you need to compensate them better."

"I have worked for Language Line Services since 2007. I enjoy working from home and not having to commute. Also, I enjoy the interpreter work and helping bridge the language barrier. I have gained a lot of experience working for LLS and learned a lot of useful information. That is it for the pros in working for this company. The pay is minimal, they charge their clients more than 10 times per min. compared to what they pay most of their interpreters. There are no benefits, such as sick days or paid vacation. There are no raises or bonuses of any kind, even when you worked for them for a decade or more. People work on holidays for minimum wage. Health insurance coverage is also minimal, not worth what you pay for it. Since you work at home, you are really isolated, there is little communication with fellow workers, communication with management is minimal and usually limited to occasional monitoring and review of your performance, followed by feedback and requests to work on your mistakes; and harsh complaints about your attendance and breaks, accompanied by threats of disciplinary action. One would wonder why anybody would work for this company, and many qualified, high-quality interpreters choose not to. This company hires large numbers of people who are under-qualified and hold no certification or even a degree, but are able get by (after a brief training) and are willing to work under such conditions because their options are limited. This kind of employees are relatively easy to find, there are many bilingual people around, so Language Line Services easily replaces interpreters who choose to leave, when they are not happy with conditions. I would not recommend working for this company, if you have other options. If you are just starting out and need experience, that's a good. Also, if you need some secondary, part-time income. Beware that it's a dead-end job, with a really modest pay and almost no opportunities for advancement."

"I've worked for this company for several years. The job itself could have been an exciting experience but for the the horrible company culture. The way they treat their employees is entirely unacceptable: no chance to get a day-off or vacation, no adequate remuneration for the interpreters work resulting in poor services quality, they actually cut down interpreters pay by almost twice compared to what it used to be years ago, no chance for career growth overall was very discouraging experience."

"Poor compensation with zero to little advancement opportunity. Employees do not feel valued and are not given development opportunities. You have no recognition for your efforts. Have a great idea Well, it won't get credited back to you."

What do you like about working at Language Line Services?

"I'm able to work from home and I like working with people. My company provides me flexible work schedules."

Do you have any tips for others interviewing with this company?

"Be prepared and know what the company needs. Applicants must love working with people. ."

What don't you like about working at Language Line Services?

"I'd like to work hard to get a higher salary in order to support my family."

What suggestions do you have for management?

"They are doing a good job and I have enjoyed working with them."

"Each day is a valuable learning experience, it tests your skills daily"

What do you like about working at Language Line Services?

"I worked from home and I dealt with people from all over the world."

Do you have any tips for others interviewing with this company?

"Yes, you better enjoy being in sales and being in a sales environment all the time."

What don't you like about working at Language Line Services?

"I couldn't move up. I was stuck as an interpreter, but I aspired to be a trainer."

What suggestions do you have for management?

"Currently I have no suggestions for management but may have some in the future."

"would not recommend to work for these crooks!"

What do you like about working at Language Line Services?

"Work from home, no money spent on new clothes or gas....."

Do you have any tips for others interviewing with this company?

"get certified and work for the court system instead. Don't waste your time with people that won't care how good you do your job, you'll never be good enough. They'll find the first opportunity to get rid of you in a nasty way. they do not like people speaking up, making them correct their errors (we are all human so it is ok to make mistakes!) when you tell them how it is, they will and they do take it personal. How come that after 3 years of excellent service, I was being monitored once a month, reviews were coming as not satisfactory Mind you, the person doing the monitoring was NOT the same person all the time...They let people go because it's slow but yet they're still hiring How come I get a letter saying i'm takeing too many specials but yet there's no specific limit or amount of special I can take but I'm taking too many Contradictions...I get occurances for days off that I took when it was another woman that approved them and then she gets upset because I make her correct it Why am I going to allow her to penalize me for days that she approved her own self!!!! Many other flaws this company has and very little time and space to list them all!"

What don't you like about working at Language Line Services?

"One of the managers- she's so malicious and crooked. Try to stick to your guns with her and it'll be only a matter of time that she'll create the opportunity to get rid of you, she she sets people up!!"

What suggestions do you have for management?

"Replace them ALL or trained them to be normal and to care about what they do!!"

"Very good overall."

What do you like about working at Language Line Services?

"The diversity of languages we do translations and interpretation over the phone. ."

Do you have any tips for others interviewing with this company?

"Before they come to an interview they need to find out who they are going to be interview by and response questions accordingly."

What don't you like about working at Language Line Services?

"The not recognition of the sacrifice I've put into it to achieve the close month end goal"

What suggestions do you have for management?

"They should be looking closer at those employee who really work hard to achieve the company objectives."

What do you like about working at Language Line Services?

"Nothing"

Do you have any tips for others interviewing with this company?

"Beware:You need to monitor the call length on the Call History Board. The CHB does not display the end time of calls you interpret. LLS does not expose end time of calls to interpreters and refuses to show actual proof of call length to interpreters. You will be writing tickets in pursuit of call length corrections and correct payment for your services. Many of your tickets will be rejected. You will be routinely short-changed. If you demand payment for vanished minutes/calls, you will be punished with a reduced call volume. If you continue to submit tickets and insist on payment, you will be terminated. In addition, you will be subjected to abuse calls of all kinds. Those calls do not originate from real clients usually. They are internal calls, to intimidate interpreters, under the disguise of quality control. Some other abuse calls are meant to purely abuse for unknown reasons, or to discourage ticket submissions. I do not recommend working for this company."

What don't you like about working at Language Line Services?

"LLS alleges that it has computer glitches that shorten/eliminate calls which have been interpreted. If interpreters don't compare their call length records to the call length records on LLS' Intranet Call Board, which displays interpreted calls, interpreters will not know that they are routinely loosing payments due to alleged computer glitches, which never add minutes/calls, but always shorten/eliminate. The glitches err only in one direction. Also, the Call History Board never displays the end time of a call. LLS' response to the lack of end time of calls on the Call History Board: LLS calculates the call length for interpreters, thus interpreters don't need to calculate call length; therefore exposing the end time of calls on the Call History Board is not necessary. When LLS is asked to deliver proof of call length to the interpreter, LLS refuses to show any documents that may prove actual call length. Contesting call length is limited to writing tickets on the Call History Board ticket system. Interpreters submit tickets in pursuit of call length correction and correct payment. Rejecting tickets has become LLS' preferred response increasingly, thus many interpreted minutes/calls remain unpaid. Given the fact that LLS has over 5,000 interpreters, the losses for interpreters amount to severe volumes, whereas LLS states that LLS had computer glitches for decades and LLS makes no promise as per when or if the alleged computer glitches would be ever fixed. Some past/present LLS employees/contractors stated that they never figured out how LLS calculated the minutes they interpreted. Mystery was one of the comments in this regard. They also stated they never were able to obtain explanations regarding such mysteries. My explanation is that the difference in interpreted minutes and paid minutes generates a profit somewhere. If you interpret for 16 minutes and get paid only for a few seconds, the difference translates into a profit obviously. LLS alleges clients pay for minutes interpreted, but LLS refuses to show such bills. When over 5,000 interpreters are affected by these ongoing losses, the amount of glitch-based profit would be possibly in the Millions. No payments, or at best late payments to interpreters for vanished minutes/calls, whereas this has been going on for years, produce some exorbitant profit. Post your experience here please, so we can compare. Another issue needing exposure here is that LLS has allegedly some abuse callers who call from the UK, Canada, and the USA to abuse female interpreters on the phone by pretending to be a police officer. Interpreters have been informed only about 1 alleged abuse caller from the UK however, not several callers calling from several countries. These abuse callers may happen to know a few private things about the interpreter they target and express profanities and threats to the interpreter in his/her language, though with a foreign accent. These abuse callers also happen to know confidential information of police stations' ID numbers with LLS. When LLS is asked how these alleged abuse callers know such confidential information that is available only to staff members of LLS, LLS states that these callers must be either past or present police station employees. This would mean that there is a group of alleged male ex or current employees of police stations in the UK, Canada, and the USA, who know confidential ID number information with LLS and police stations and call LLS to abuse female interpreters. To me, this does not make any sense, and LLS' explanations do not add up. Is it possible that LLS itself stages these calls, to abuse selected female interpreters Until proven otherwise, I think this is a very valid possibility. What would be the purpose of abusing selected interpreters Intimidated interpreters would not dare to write tickets perhaps Or is there an obscene person at LLS who enjoys these kinds of activities Post your experience please, so we can share information. Others stated that they work in LLS' sweatshops for minimal pay, such as less than $ 4,00 per hour. LLS outsourced its Spanish language coverage to Panama, Dominican Republic, and Puerto Rico precisely for extreme profit reasons. This translates into exploitation of foreign labor force, no doubt. The solution to this problem might be unionizing and collective actions to improve work conditions and wages. Social networking is an excellent tool that can be utilized for such goals. Unfair labor practices, fraud, and abuse can be stopped when appropriate actions are planned and practiced. Thank you very much for reading."

What suggestions do you have for management?

"The management needs to be replaced altogether."

"THIS IS A RETRO VIEW OF MY PERSPECTIVE OF THIS PAST JOB I ENJOYED SO MUCH."

What do you like about working at Language Line Services?

"WORKING WITH PEOPLE AND HELPING THEM UNTIL THEY GOT TO FULFILLED THEIR NEED BECAUSE THAT WAS WHY THEY CALLED US"

Do you have any tips for others interviewing with this company?

"WELL NEVER BE LATE , DO YOUR JOB , EXPECT RECOGNITION AT A LONG RUN AND NOT THE BEST"

What don't you like about working at Language Line Services?

"POOR RECOGNITION IN THE WAY THE MANAGEMENT HANDLED THE GROWTH OF THEIR EMPLOYEES THIS WAS IT."

What suggestions do you have for management?

"NONE , WHAT SO EVER EVERY COMPANY HAS THEIR OWN REGULATION ON WHAT TO PROVIDE TO CUSTOMER AS WELL TO EMPLOYEES"

What do you like about working at Language Line Services?

"Help people to communicate and express. Learn new terminology."

What don't you like about working at Language Line Services?

"The company does not support the interpreter it's always the interpreter's fault. No raises at all. No opportunities to be promoted. They don't care that the interpreters are who make the money."

What suggestions do you have for management?

"Appreciate the interpreters we are not robots, we think."

"If you have no other choice it's an OK place, but don't think about staying too long..."

What do you like about working at Language Line Services?

"No dress code and people are overall friendly... Work is stressfull but 2 days off a week are ok"

Do you have any tips for others interviewing with this company?

"Think of it a stepping stone or as a place where you should only stay for a short time"

What don't you like about working at Language Line Services?

"Double standards from management. No raises!!! not many career growth opportunities. Seniority is not appreciated, you can be replaced anytime by anyone! Salaries are much lower than those in the US. You can't complaint about anything or they simply fire you. You get a new call 4 seconds after finishing your last one"

What suggestions do you have for management?

"Learn to appreciate your employees! Expirience is not something you can buy and a new employee who doesn't even know the protocol can't perform as well as an expirienced interpreter. Stop making up reasons to take away bonuses. Step into an interpreter's shoes for at least a day!"

What do you like about working at Language Line Services?

"I loved being able to help people who spoke little English or no English at all to solve their problems with banks, utility companies, insurances, hospitals, airlines, immigration, court ..."

Do you have any tips for others interviewing with this company?

"Have them send you a copy of the contract saying exactly what their promising you when you're hired."

What suggestions do you have for management?

"Not everyone is able to speak a foreign language well. Therefore, value those who do. Value your interpreters."

"Fast growing company."

What do you like about working at Language Line Services?

"The commitment to technology and the budget to do it right"

Do you have any tips for others interviewing with this company?

"They don't like adding head counts."

What don't you like about working at Language Line Services?

"Small Cube"

What suggestions do you have for management?

"None, they appear to have it right."

"Working as a tele-interpreter was a great learning experience"

What do you like about working at Language Line Services?

"I especially like the calls from the hospital, clinics and social security."

What don't you like about working at Language Line Services?

"I disliked the calls from car insurances and T-mobil"

What suggestions do you have for management?

"Match interpreter to industries of his/her interest, for example a person with a background in social services taking those type of call."