Kohl's Employee Reviews for Customer Service Specialist
Browse Kohl's Reviews by Job Title →Customer Service Specialists at Kohl's give their company a 4.3 out of 5.0, while the average rating for Kohl's is 3.7, making them 15% happier than every other employee at Kohl's and 15% happier than every other Customer Service Specialist on CareerBliss - the happiest Customer Service Specialists work for Dish Network.
"good environment to work for"
"I enjoy the people I work with, and Kohl's offers great benefits."
What do you like about working at Kohl's?
"Kohl's allows the workers to take care of the customer, which gives me great satisfaction. They offer great benefits to part-time employees, which most companies do not."
Do you have any tips for others interviewing with this company?
"Kohl's main goal is to have customers leave happy and return with their friends. Be sure to cover their basics - greet customer, request credit, explain email and survey."
What don't you like about working at Kohl's?
"Upper management does not allow adequate staffing to run the store efficiently. The lack of hours translates to poor customer service and frustrated employees."
What suggestions do you have for management?
"I understand the concept of business is to make money, but do not cut so many corners that customer service is affected, as well as employee morale."
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