JPMorgan Employee Reviews for Incident Manager

What do you like about working at JPMorgan?

"I like the high pace which keeps things interesting, but there is high stress that comes with it. There is always something new to learn and new problems to face. My group has demanding leadership, which always pushes for perfection and to leap to the next level. Working shift gives me lots of days off."

Do you have any tips for others interviewing with this company?

"Be willing to work with teams across the world, which requires strong communication skills. Don't be shy or you will be lost in a company with so many employees. Be ready for harsh criticism, but understand that it is only harsh because of the nature of the role. Be willing to give up a lot of hands-on type opportunities. Look at it as a way to hone soft skills and managerial skills, which this role will certainly do."

What don't you like about working at JPMorgan?

"Some of the duties of the job require executive communication. It can be very detail oriented and you will catch a lot of flak for minor mistakes. It is understandable why, but the reactions need to be more constructive rather than negative. We have side projects but they are very much focused on the job, and there is not much time/opportunity to explore fields outside of the role."

What suggestions do you have for management?

"Focus more on understanding issues with both staff and technology more fully. I believe that will help better target efforts and resources versus a style of over-engagement. Find ways to keep staffing up and turnover down, by focuses on individual strengths and maximizing that, instead of trying to make everyone good at everything."