Unemployment Specialist

Holland, MI
YRC Worldwide
Posted 04/13/2021


Responsible for managing the unemployment claims process for the organization. Work with unemployment vendor to screen, monitor, and respond to unemployment claims. Keep up-to-date with new unemployment compensation laws and regulations. Make recommendations to leadership on unemployment matters and developing trends.


  • Function as the internal unemployment subject matter expert for the organization, keeping up to date on any new laws/regulations related to unemployment.
  • Receive and prioritize claims, questionnaires, and other unemployment related data.
  • Analyze individual case information by reviewing relevant data to respond to claim.
  • Work with leaders and HR partners to ensure appropriate documentation and information is obtained in order to defend the unemployment claim. Use details regarding an employee's separation provided by managers or documentation to provide direction for the claim.
  • Respond to a state agency with all pertinent details within the timeframe allowed by the state or departmental procedures.
  • Participate in unemployment hearings on behalf of the Company. Ensures the Company's interests are represented effectively.
  • Ensures that work is accurate and complete, processed in a timely manner with proper spelling and grammar.
  • Creates reports when requested including tracking of win/loss rates and associated financials.
  • Interface with and maintain positive working relationships with vendors and employees.
  • Performs other duties as needed to accomplish departmental and organizational objectives.


  • Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  • Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  • Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  • Competitive pay based on experience
  • Employee selected medical, dental, and vision coverage for you and your family
  • PTO and paid holidays
  • 401k Retirement Plan


  • Two (2) years of experience with unemployment or other HR/Payroll-related processes.
  • Working knowledge of unemployment processes and regulations.
  • Experience dealing with dated material and/or strict adherence to deadlines.
  • Excellent analytical skills, problem solving, and decision-making abilities.
  • Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook. Experience working in an HR/Payroll system.
  • Ability to read, write, speak, type, and comprehend English.
  • Excellent interpersonal and written communication skills.
  • High ethical standards. Ability to maintain a high level of confidentiality.
  • Ability to handle a high volume of work and work under defined deadlines.
  • Ability to follow policies and procedures, complete administrative tasks correctly and on time.


This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks, such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs. of supplies and materials is required.

Yellow Corporation, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer


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