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Technical Application Support Analyst
Reston, VA
Fannie Mae
Posted 01/24/2021

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

As a valued colleague on our team, you will identify operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.

THE IMPACT YOU WILL MAKE

Responsibilities

The Support and Tools - Operations Engineering - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities

  • With support from more experienced team members, execute operational priorities.
  • Support development of operational solutions by researching and gathering information about alternative solutions, related costs, and the impact on the total system.
  • Improve operational quality results by studying, evaluating, and recommending basic process re-designs and assist with implementing changes.
  • Gather information and opinion to inform unit design and modification teams.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences
  • Bachelor degree or equivalent

Skills

Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Skilled in cloud technologies and cloud computing
Ability to automate, help automate existing processes
Ability to become the SME of 5-6 applications, maintain customer relationship per application

Tools

Skilled in SQL
Experience in Autosys, Autosys Commands
Experience in SOA, TIBCO BE & BW technologies
Skilled in using UNIX, UNIX Commands
Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
Knowledge of Oracle

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]

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