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Customer Service Advisor
Saint Charles, IL
Jiffy Lube
Posted 01/15/2021

Job Description

Job Title: Service Advisor (CSA Tech)

Position Purpose: To make sure customers receive efficient and professional service assistance with regard to the service visit on his/her vehicle.

Job Responsibilities:

  • Answer incoming calls and return phone messages to assist customers.
  • Maintain an accurate count of cash register & all sales.
  • Initiate phone calls to fleet maintenance companies on behalf of customers to gain work authorizations.
  • Verify billing accuracy on work orders to guarantee payment from fleet maintenance companies.
  • Print and review sales reports at close of each day.
  • Print and review the daily work order reconciliation report for previous day.
  • Process all customer payments.
  • Follow up on open work estimates weekly.
  • Communicate with customers who arrive for service during work shifts.
  • Research and solve all customer problems or complaints as instructed.
  • Receive all orders of parts invoices & packing slips correctly & file accordingly.
  • Follow all policies and procedures as outlined in the Employee Handbook & as instructed.
  • Other duties as requested or assigned.

Job Requirements/Competencies:

  • Basic computer skills for accurate data entry.
  • Communication skills required to assist customers.
  • Organizational skills to complete tasks in a timely manner.
  • Weekend work and some holiday work required.

Education/Experience:

High school diploma or GED preferred

Automotive customer service related experience is a plus

Bilingual is a plus

 

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