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Salesforce Administrator
Frederica, DE
ILC Dover
Posted 12/22/2020

Job Description:

Job Summary: The Salesforce Administrator supports the Salesforce.com database. Using technical, programming abilities, they may modify or debug programs and must be able to manage the application and interconnected systems that work with the database. They also do all the tasks of a general database administrator, but only as it relates to Salesforce.com. *Essential Responsibilities: • Serve as primary system administrator for the Salesforce.com environment with 85+ users • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks • Complete regular internal system audits and prepare for upgrades • Manage Salesforce.com data feeds and other integrations • Coordinate the evaluation, scope and completion of new development requests • Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities • Assist in training of new users, and grow the Salesforce.com skill set across the organization • Effectively act as the liaison between our users, vendors and the application development teams • Work independently with members of the user community to define and document development requirements *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Qualifications: • Bachelor's degree in computer science or related field; and a minimum of 2 years of experience as a Salesforce.com administrator • Salesforce.com Admin (ADM201 and ADM211) certified • Sales Cloud, Service Cloud and Developer certifications preferred • Must have extensive experience with CPQ • Pardot experience is preferred • Must be able to work flexible hours to support global team • Demonstrated project management, time management, and prioritization abilities • Demonstrated ability to communicate effectively and inform all levels of workforce • Demonstrated ability to think creatively and critically • Demonstrated understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Background Check & Drug Screening Required E-Verify Used EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

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