Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role:
We are seeking an experienced and highly skilled Director, IT Business Relationship Manager (Director, IT BRM) that will concentrate on building and maintaining strong relationships between the IT department and Segment units. The Director, IT BRM will work to understand the strategic goals of the business and identify how IT can support those goals.
The Director, IT BRM will act as a liaison between IT and business stakeholders, ensuring that IT services align with business needs and priorities. The ideal candidate should possess a deep understanding of business processes, advanced analytical capabilities, and exceptional communication skills.
This role will lead a team of 3 IT Business Relationship Managers
Core Responsibilities:
Stakeholder Relationship Management: Build and maintain strong relationships with business unit leaders to understand their strategic goals and challenges. Act as the primary point of contact for IT-related inquiries, ensuring timely and effective communication between IT and business units.
Support the business team and IT Teams in the procurement of funding, approvals, and timely information needed for the project's success.
Work within the IT processes to gain architectural alignment and approvals. Drive alignment to the overall IT, Business, and Enterprise strategy as we document and maintain the business roadmap.
Strategic Alignment: Collaborate with business leaders to identify opportunities where IT can drive innovation and efficiency. Develop and maintain an IT roadmap that supports the organization's long-term business objectives.
Develop scorecards and visibility of the critical initiatives and projects for business leaders and IT leaders regularly. Maintain a changing level of visibility and involvement on multiple portfolios of projects and IT services to ensure projects are set up for success and align with the IT, business, and corporate strategy.
Governance & Compliance: Oversee IT governance processes to ensure compliance with organizational policies and regulatory requirements. Monitor and report on IT performance metrics, ensuring alignment with business expectations. Lead IT governance and compliance initiatives, ensuring adherence to SOX regulations.
Change Management: Champion IT-driven change initiatives, ensuring smooth adoption across business units. Develop and deliver communication plans to educate stakeholders on IT capabilities and upcoming changes. Conduct in-depth data analysis, providing actionable insights to drive informed decision-making.
Innovation & Continuous Improvement: Stay informed about industry trends and emerging technologies, recommending innovative solutions to enhance business performance. Identify opportunities for process improvement and automation within IT and business units.
Qualifications:
Strong interpersonal and communication skills to foster collaboration, negotiation skills to manage expectations, and a deep understanding of the business and industry.
Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree is a plus.
10+ years' experience in IT business relationship management, IT governance, or a related role. With a proven track record of successful project delivery
8+ years' experience supporting the planning and management of project initiatives in a similar team environment
8+ years of experience with Project Management Tools such as Microsoft Project and Microsoft SharePoint
7+ years of experience translating requirements into optimized designs and identifying alternatives
Expert-level analytical skills with the ability to synthesize complex information and provide strategic insights.
Hands on experience in SAP Environment, CRM (Salesforce, MS Dynamics), CPQ, Reports & Dashboard
Proven ability to work in a cross-functional team environment.
Proficiency in business analysis tools and methodologies, including data modeling and process mapping.
Strong leadership and mentoring abilities, with experience guiding and developing junior team members.
Excellent communication and interpersonal skills, capable of effectively engaging with stakeholders at all levels.
Experience with project management methodologies (e.g., Agile, Scrum) and software development lifecycles.
Advanced proficiency in data analysis and visualization tools (e.g., PowerBI, Excel, Tableau).
Strong problem-solving mindset and ability to drive innovative solutions.
Strong service orientation is essential; an open mindset and willingness to take the business perspective.
Additional Information: Travel is expected 10 to 20% annually
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation