Job Description
Job Description
POSITION SUMMARY:
The telephone interviewer conducts activities associated with the collection of data from caregivers
receiving various services, such as MST. This position will represent ABH® and its services in a
positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. Bilingual skills (Spanish/English) required;
DUTIES AND RESPONSIBILITIES:
- Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
- Conduct surveys in accordance with preferred interviewing practices;
- Completion of surveys on-line or manual entry of data after the measure is administered;
- Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
- Generate reports as required;
- Staff the toll-free TAM dedicated phone line;
- Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
- Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
- Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Associate’s Degree required;
- 1 year customer service/administrative work experience required;
- Attends annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
- Excellent organizational skills;
- Bilingual skills (Spanish/English) required;
- Strong attention to detail; ability to work on multiple tasks and meet deadlines;
- Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
- Strong written and verbal communication skills required.
PId12a9c2ae4a8-25405-38149224