Job Description
Customer Service Representative – Digital Payments Support
Location: Knoxville, TN — On-site Training Required
Pay Rate: $20/hour
Class Start Date: July 22
MUST HAVE BUSINESS TO BUSINESS EXPERIENCE.
Training & Schedule:
- Initial Training: On-site for 3–4 weeks in a classroom-style setting
- Post-Training: Remote with occasional in-office days for team events
- Schedule: 11:00 AM – 8:00 PM EST (Training hours TBD, likely 10:00 AM – 7:00 PM)
- Candidates within commuting distance for training—or open to temporary relocation (at your own cost)—are welcome
As a CSR, you’ll be the first point of contact for inquiries related to payment processing—particularly checks and digital transactions. Our ideal candidate thrives in fast-paced environments, demonstrates top-tier phone etiquette, and is adept at independently locating information within systems and contracts. A background in B2B support is strongly preferred.
Key Responsibilities:
- Manage approximately 50 calls per day, plus emails and follow-ups
- Troubleshoot payment inquiries by researching payment status, amounts, and recipient details
- Navigate multiple systems to extract and synthesize account information
- Identify key questions to address unique carrier-specific requirements
- Deliver high-quality support that meets internal metrics (AHT, surveys, quality audits)
- Document and close customer cases with accuracy and professionalism
Requirements:
- Previous experience in a call center, technical, or financial services role
- Comfortable balancing phone and written communication channels
- Demonstrated ability to research and problem-solve autonomously
- B2B support background strongly preferred
- Excellent communication and time-management skills
Join a team that values resilience, independence, and a drive to support others. Apply now to be part of a fast-paced environment that appreciates sharp minds and strong communication.
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.