Description
Candidate must reside in territory. Territory includes: TN, FL, TX, AL, LA, GA, MS, OK, AS, NC, SC
The Payor System Account Manager (PSAM) is responsible for proactively creating mutually beneficial B2B relationships with assigned National Account owned/affiliated Organized Provider Account(s), across the portfolio and life cycle, which includes: medical groups; accountable care organizations; and other provider/payor health alignments. The PSAM will serve as the lead point of contact for important customer groups that include but are not limited to C-Suite, VP-level administration, and Formulary Committee members. The PSAM will serve as the strategic lead for all activities within an assigned Organized Provider Account, utilizing a cross-functional (Medical, HEOR, Contracting, Sales, Marketing), above brand, systematic approach in managing accounts with significant business impact/influence potential for BI's current and future portfolio and therapeutic categories. The PSAM will seek to expand Boehringer Ingelheim (BIPI) business opportunities by bringing high level knowledge, insights, relationships and strategies to enhance our value proposition and achieve optimal access for our Brands (where applicable) within these important National Account owned/affiliated organized provider accounts. The PSAM will be responsible to execute a high level of communication and collaboration with key commercial, contracting and medical teams in a compliant manner to achieve BI net sales goals and customer goals relating to the Triple Aim. In collaboration with internal stakeholders, medical and commercial customer-facing teams, the PSAM, as the account lead, will develop, synchronize and ensure execution of an Integrated Account Plan with quadruple aim objectives, across the entire assigned Organized Provider account(s). As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Duties & Responsibilities
Builds a deep understanding of the customer needs and responds in a way that creates respect and credibility.
Serve as main point of contact for C-Suite and VP-level administration for Organized Provider Account.
Develops and maintains strong relationships with portfolio advocates and key stake holders.
Navigates the external environment, identifies business opportunities, allocates resources and monitors implementation and performance.
Identifies opportunities, trends, barriers, and opportunities within Organized Provider Account.
Develops tactical and long-term business planning.
Regularly updates an Integrated Account Plan in Veeva objectives as defined in Plan accurately and efficiently describes the situation and goals of the account.
Outlines the key drivers, milestones and critical steps to achieve established account goals and objectives for a portfolio of products across multiple therapeutic areas, for assigned accounts.
Coordinates internal communications and account planning meetings to ensure high level account knowledge and insights are integrated.
Leads key activities of field account team members activities and regularly communicates account actions to ensure successful execution of Integrated Account Plan.
Monitors local market conditions for changes that impact business.
Understands and thinks creatively about business principles relevant to the Organized Provider Account marketplace, and the related National Account.
Serve as a content expert for the Organized Provider channel.
Lead, communicate and coordinate the execution of the Integrated Account Plan with the broader BIPI account team to ensure effective pull-through of parent National Account goals and objectives, state/ local marketing efforts, and value-added services.
Leverage productivity metrics to support team attainment of assigned goals and objectives to ensure increased sales and profitability
Build positive working relationships and work seamlessly with internal partners.
Develop large account management skills of the broader BIPI team members.
Perform all Company business in accordance with all regulations (e.g., EEO, FDA, DEA, ASHA, POMA, EPA, PhRMA, etc.) and Company policy and procedures; when violations are noted/observed they are to be immediately reported to management.
Demonstrate high ethical and performance standards with all business contacts in order to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
Establish strong relationships and develop portfolio advocates with a broad-base of senior stake holders primarily at the C-Suite, VP-administration and departmental head levels of assigned Organized Provider Account(s).
Works closely with internal COE's (HEOR, Medical Contracting) to assist develop and implement strategies to optimize portfolio.
Leverage brand positioning within the assigned Organized Provider Account(s) throughout the community setting and with internal stakeholders for effective execution of "transition of care" pull-through plans.
Identify regional and national Organized Provider experts and KOL's for influence mapping, linkages.
Serve as a content expert and understand the following aspects of the assigned Organized Provider Account(s).
Works closely with Sr. National Account Manager to collaboratively focus on any aligned National Payer.
Identify regional and national Organized Customer external experts.
Requirements
Bachelor's degree from an accredited institution required
Advanced degrees preferred (e.g. MBA, MPH, etc.)
Strong organizational and leadership skills
Demonstrated strong leadership/influence without authority
A minimum of six (6) years of successful healthcare, business, or pharmaceutical experience.
Managed care / contracting experience preferred
Executive level and/or P&T selling
Selling multiple products in the Organized Provider and or Health System Account setting
Knowledge of Organized Customer, territory and reimbursement/managed care experience preferred
Ability to demonstrate excellent communication skills
Proficiency in Excel, Word, Outlook, and database applications
Requires solid understanding of account planning and management in extremely dynamic and complex US markets
Requires excellent matrix management skills both internally and externally
Requires understanding of extremely dynamic and complex US markets
Must possess a solid understanding of how to manage effective customer relationships and negotiations in an environment with ongoing consolidation and regulatory changes
Requires excellent matrix management skills both internally and externally with client base
Ability to travel (may include overnight travel)
Should reside in territory geography or be willing to relocate
Valid Driver's License and an acceptable driving record
Authorization and ability to drive a Company leased vehicle or authorized rental vehicle
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.