Job Description
Job Description
Customer Service Representative
Location: Battle Creek, MI
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $20–$23 per hour, depending on experience
Type: Contract-to-Hire
An expanding glass company in Battle Creek, MI is seeking a Customer Service Representative to support its growing auto glass division. The ideal candidate is detail-oriented, highly organized, and excels in fast-paced environments.
Key Responsibilities:
- Answer incoming calls (up to 50 per day) from body shops, dealerships, insurance companies, and claims agents
- Provide quotes or cash pricing for services
- Accurately enter orders using Glass Avenue software
- Review work orders and determine the correct parts needed for service
- Ensure field technicians are equipped with the correct parts prior to job dispatch
- Handle processing of returned or replacement parts
- Assist occasional walk-in customers with requests such as single-pane replacement glass
Qualifications:
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to multitask and perform well under pressure
- Intermediate computer proficiency
- Prior experience with auto glass or service scheduling is a plus (not required)
Join a team that values accuracy, customer satisfaction, and quality service. If you're dependable, quick to learn, and enjoy problem-solving in a hands-on environment, we encourage you to apply!