Bilingual Teller/CSR
Job Details
Job Location
Bearden Branch - Knoxville, TN
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Category
Banking
Description
BASIC FUNCTION:
This position requires candidates to be bilingual - English/Spanish
Primary: Tellers are the first to contact to our valued customers. Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are required to represent the Bank in a courteous, professional manner, and be alert to customer needs while also referring them to appropriate departments in the Bank when those needs are identified.
Backup: Customer Service Representativesare often the first to interact with new customer accounts and the ones that help them form an opinion of the bank. By having a conversation and understanding what a customer needs the CSR can recommend and open personalized product and service solutions that address those needs. The most important job as the face of SouthEast Bank is to build a long-lasting relationship that helps us match customers with the solutions they need to help them reach their financial goals.
TELLER ESSENTIAL FUNCTIONS:
Deliver exceptional customer service
Complete customer transactions according to established guidelines
Identify referral opportunities and makes appropriate referrals
Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.
Ensure compliance with internal controls, operations procedures and risk management policies
Pursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations.
Ensure that all business transactions and practices in the individual's span of control comply with all regulations.
Carry out other duties as requested or assigned
Work in a fast-paced environment, under pressure while multitasking
Follow all Bank policies and procedures.
CSR ESSENTIAL FUNCTIONS:
Primary focus is assisting with client's sales opportunities with additional activities related to service needs, based on over needs of the branch.
Use resources to conduct effective client conversations in person and on the telephone and open retail accounts.
Provide financial solutions that meet client needs
Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ElFI, Treasury Services, and Merchant Services.
Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards.
Ensure compliance with internal controls, operational procedures and risk management policies.
Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations.
Make proactive outbound calls to clients and prospects.
Carry out other duties as requested or assigned.
Qualifications
This position requires candidates to be bilingual - English/Spanish
SouthEast Bank is an equal opportunity employer. It is our policy to treat all individuals equally, regardless of race, color, religion, sex, gender, national origin, disability, age, genetic information, sexual orientation, transgender/gender identity, sexual preference, or service in the armed forces.