Job Description
Customer Problem Solver & Sales – eCommerce – Small-Engine Machinery & Appliances
FactoryPure is a 22-person online retail business focused on small-engine machinery and appliances, including generators, pressure washers, tankless water heaters, and other categories. We are one of the fastest-growing eCommerce companies in the country, consistently appearing on the Inc5000 and Financial Times lists and featured in San Antonio Business Journal.
We are a fast growing company offering profit share incentives on sales from day 1.
The role is not like a call center environment; we trust our team members to use their judgment to solve problems, and we need someone who thrives for a fast pace and can be responsible for organizing themselves and getting answers when encountering something new.
This position is on-site in our brand new office location near 1604 & Judson.
Duties include:
- Answering phone and email inquiries
- Arranging and tracking returns and refunds
- Resolving shipping and logistics issues
- Uploading product data and descriptions to our catalog
- Becoming familiar with the backend of Shopify (training will be provided)
This is a collaborative effort where you will have to engage with customers and communicate internally with the team to solve problems and get the information you need.
Logistics and Compensation:
- Monday - Friday during regular business hours (typically 8am-4am or 9am-5pm)
- Office near 1604 & Judson
- $17-19 per hour plus profit share on sales (total for current reps ranges from $24-$30+ per hour)
- Paid vacation time, paid holidays, paid sick time, and monthly health insurance/healthcare expense reimbursements
- Eligibility for spot bonuses and profit share based on performance
- Casual office environment, beer/wine permitted
- Coffee is probably the highest quality you will find
Qualifications:
- Excellent communication skills
- Ability to self-organize and juggle many cases and products at once
- Patience and a thick skin to deal with upset customers when things go wrong
- Preferably, an interest in the kinds of products we sell
- Strong computer literacy - Google Sheets, Excel, Gmail
- Spanish proficiency is a plus
Job Type: Full-time
Salary: $24.00 - $30.00 per hour (including profit share)
Benefits:
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday