Job Description
PART-TIME PATIENT CARE COORDINATOR
Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate in-bound scheduling, check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers’ schedules. This role requires availability Mondays 11AM-5PM in Skokie, Tuesdays 8AM-4PM in Skokie/Lakeview, and Thursdays 8AM-4PM Lakeview. The schedule and travel locations are subject to change.
This role will report to the Scheduling Lead.
PRIMARY RESPONSIBILITIES
· Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
o Ensure appropriate and accurate data entry of patient information
o Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance
o Ensure copies of insurance, photo ID, outside medical records, and any required referrals are entered into the EMR system
o Courteously collect outstanding balances and copayments in advance of patient appointments
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· Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems
· Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner
· Assist with group administrative tasks including
o Sorting faxes
o Verifying virtually scheduled appointments via ZocDoc, Healow, and PerfectServe
o Monitoring tasks assigned internally to “User, Scheduler” and “User, Front Desk” as assigned by the Scheduling Lead
o Responding to voicemail messages and Glacial inquiries
o Reviewing provider schedules for accuracy and rescheduling as needed
o Monitoring the info@chicagoent.com general email box
o Registering patients referred to the practice
o Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices
· Travel may be required to any of Chicago ENT/Chicago Sleep or its affiliated sites
· Other duties as individually assigned
REQUIRED QUALIFICATIONS
· High school diploma or equivalent required
· Ability to work within an EMR database and navigate through a Windows environment required
· Bilingual in English and Spanish (speaking, writing, and comprehension)
· Must be able to type a minimum of 30 words per minute with 90% or greater accuracy
PREFERRED QUALIFICATIONS
· 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
· Experience working in a Sleep or ENT Specialist Office
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS
All employees are required to provide proof of vaccination or exemption.
ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.