Flights Agent:
Job Title: Call Center Agent - Travel Flights Specialist
Location: 9721 Sherrill Boulevard
Work From Office
Salary : Salary is $16 per hour in training, $18 per hour in production with
Knoxville
Job Type: Full-Time
About Us: [Your Company Name] is a leading travel agency dedicated to providing exceptional travel experiences to our customers. We specialize in offering comprehensive flight booking services, ensuring our clients enjoy seamless and stress-free travel.
Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Key Responsibilities:
- Handle inbound and outbound calls related to flight bookings and travel inquiries.
- Provide accurate information about flight schedules, fares, and travel policies.
- Assist customers in booking, modifying, or canceling flight reservations.
- Resolve customer complaints and issues in a professional and timely manner.
- Maintain up-to-date knowledge of airline regulations and travel industry trends.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with team members to ensure a high level of customer satisfaction.
Qualifications:
- High school diploma or equivalent; additional education in travel and tourism is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computer systems and CRM software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
- Comprehensive training and ongoing professional development.
- Training period: $16 per hour
- Post-Training (Production): $18 per hour, with monthly performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match
Regards
Varsha Batra (Corporate Recruiter - India Team)
E.varsha.batra@igtsollutions.com
M : +91 - 8527123018 (Whatsapp CV)