Job Description
**Job Title: Front Desk Agent**
Hyatt Centric South Beach
Full-Time / Part-Time (Flexible Schedule)
Position Overview:
We are seeking a friendly and motivated Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience. Your exceptional customer service skills and attention to detail will help ensure each guest feels valued and well taken care of during their stay. This position offers flexible scheduling, making it an ideal opportunity for individuals seeking a work-life balance.
**Key Responsibilities:**
- Welcome guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently, ensuring a smooth registration process.
- Handle reservations, modifications, and cancellations accurately and promptly.
- Provide guests with information about hotel services, amenities, and local attractions.
- Assist with guest inquiries, requests, and special needs, ensuring a high level of customer satisfaction.
- Process payments and maintain accurate financial records for all transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas meet high standards of cleanliness and functionality.
- Address any guest concerns or complaints professionally and promptly, seeking to resolve issues to the guest's satisfaction.
- Maintain a tidy and organized front desk area, including managing office supplies and documentation.
- Perform additional administrative tasks as needed, including data entry and reporting.
**Qualifications:**
- High school diploma or equivalent; some college education preferred.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong communication skills, both verbal and written.
- Proficiency in computer systems and hotel management software (experience with OPERA is a plus).
- Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- A positive attitude and a commitment to providing exceptional guest service.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
**Benefits:**
- Competitive hourly wage with opportunities for overtime.
- Flexible scheduling options for work-life balance.
- Employee discounts on hotel stays and services.
- Opportunities for career advancement within the organization.
- A supportive and inclusive work environment.
---
Hyatt Centric South Beach is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**