HCLTech is looking for a highly talented and self- motivatedComplaint Handling Specialistto join it in advancing the technological world through innovation and creativity.
If you want to know about the requirements for this role, read on for all the relevant information.
Job Title: Complaint Handling Specialist
Job ID:1566381BR
Position Type: Full-time
Location: Center Valley, PA
Qualifications & Experience
Minimum Requirements
Ideally looking for a candidate with minimum 5+ years of experience in Complaint Handling activities in Medical devices only.
- Minimum 5 years of experience in Complaint Handling activities – Evaluation, Investigation and Closure.
- Customer Stakeholder Management
- Experience in Collaboratively working with team in India
- Experience in handling and working towards Key driver goals, daily SLA, monthly key metrics, aligning the team and their objective to the goals
- Need to work in US and India time zone as appropriate for the program needs
Pay and Benefits
Pay Range Minimum: $ 92,000 per year
Pay Range Maximum: $140,000per year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.