Customer Service Manager – Home Services at John C. Flood
Alexandria, VA | Full-time | HVAC / Plumbing / Electrical'
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We’re looking for a confident, call-converting, people-developing leader to take charge of our customer service and dispatch operations.
If you're the type who:
- Coaches reps to book the call, not just answer it
- Knows how to pair the right tech with the right job
- Can build processes, train people, and inspire performance
- Thinks in systems, but leads with heart...
This role gives you the keys.
You’ll own:
- Team coaching + performance reviews
- Script + dispatch optimization
- Scheduling + staffing to match seasonal demand
- Hands-on process development using tools like Google Workspace and ServiceTitan
Experience in home services is a plus.
ServiceTitan skills = bonus points.