Senior Client Service Executive - Employee Benefits

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Expand existing relationships and deliver high-quality, efficient service to internal and external clients.
• Manage day-to-day account operations for an assigned group of client accounts of moderate to high complexity.
• Contribute to revenue growth, client retention, and client satisfaction.
• Enhance AJG's value to clients and prospects.
• Achieve operating/margin targets.
• Foster a culture of performance and continuous improvement.
• Support business priorities of Branch Managers, Production team members, and the client service function.
• Independently manage accounts of increasing complexity.
• Grow revenue through cross-selling and up-selling.
• Drive the Client Service Cycle.
• Deliver high-quality client service consistent with AJG operational standards and practices.
• Achieve operational productivity and performance metrics consistently.
• Grow and profitably manage an assigned group of client accounts.
• Build relationships with existing clients through exceptional ongoing customer care.
• Seek referrals from current client base to solicit new business prospects.
• Secure existing business and actively drive the sale of additional services.
• Act as a strategic relationship manager and client liaison.
• Provide oversight in the sale of products/services to prospects and existing accounts.
• Offer training, development, and/or supervision to lower-level staff.

• Required:
  • Bachelor's degree with 7+ years of client service and/or claims management experience.
  • Must hold appropriate licensing as required.
  • Ability to travel up to 50% of the time.
  • Proficiency in Microsoft Office applications.
  • Ability to use technology as a tool to maximize productivity and quality.
  • Previous experience in managing client relationships essential.
  • Strong written and verbal communication skills.

• Preferred:

  • Insurance knowledge.
  • Life & Health License
  • Solid financial acumen.

• Behaviors:

  • Willingness to go the "Extra Mile" to achieve results that benefit the client, the Branch, and Gallagher.
  • Ability to develop professional relationships with internal and external stakeholders.
  • Demonstrates composure, stamina, and resilience under pressure.
  • Ability to work collaboratively within a team as well as independently.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.