Job Summary/Basic Function:
Provide service to students and families by guiding them through the aid application process, handling professional judgement decisions, and perform job functions related to those services.
Department Overview:
Boise State University Financial Aid and Scholarships Department has a results-driven work environment where all employees treat each other with respect, develop themselves personally and professionally, support team efforts, and are accountable for their actions. Many efforts including leadership coaching and training are taking place to grow a department where you will enjoy working.
Level Scope:
Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.
Essential Functions:
60% of Time the Financial Aid Counselor, Associate must:
- Advise and counsel students and families on the financial aid process and special circumstances for individual applicants
- Advise on student loan consolidation and loan repayment options
- Process financial aid requests
- Participate in outreach activities
- Evaluate and review financial aid awards, process documents, respond to student requests
- Remain current in knowledge and understanding of regulations and technology changes
35% of Time the Financial Aid Counselor, Associate must:
- Financial Aid Counseling
- Conduct financial aid counseling directly with students, parents, faculty and staff to understand their financial aid eligibility, navigate the various processes, and answer individual questions via a multi-line phone system, e-mail and in person.
- Interaction with Technology
- Understand and use technology systems including but not limited to: Common Origination and Disbursement, National Student Loan Data System, FAAccess to CPS online, EdConnect, Electronic Loan Management (ELM), PS Campus Solutions, Perceptive Content, etc.
- In collaboration with the Systems team, assist in testing of enterprise resource management systems setup, upgrades and modifications.
- Outreach Activities
- Develop and present informational financial aid programs and community outreach events to local high school students, families and various other groups.
- Supervision/team management
- Provide training, direction, feedback, and evaluations to direct reports (if assigned) and/or leading a project team in collaboration with supervisor (N)
5% of the time the Financial Aid Counselor, Associate will perform other duties as assigned.
Knowledge, Skills, Abilities:
- Decision making skills
- Attention to detail
- Ability to work independently or in a group
- Strong communication skills
Minimum Qualifications:
Bachelor's degree or relevant experience
Salary and Benefits:
Salary is $49,732.80 annually. Boise State University provides a best-in-class benefits package, including (but not limited to):
- 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
- Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
- 9.27% University contribution to your ORP retirement fund (Professional and Faculty employees)
- 11.96% University contribution to your PERSI retirement fund (Classified employees)
- Excellent medical, dental and other health-related insurance coverages
- Tuition fee waiver benefits for employees, spouses and their dependents
- See our full benefits page for more information!
Required Application Materials:
Resume, Cover Letter, Three References
About Us:
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.
Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.
Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/
Advertised: May 30, 2025 Mountain Daylight Time
Applications close: June 13, 2025 11:55 PM Mountain Daylight Time