Job Summary
The HRIS Support Specialist maintains and organizes human resources information within the Human Resources Information System (HRIS). This role is primarily responsible for supporting Aimbridge Hospitality's HR systems. This includes providing a high level of customer service, troubleshooting/escalating all inquiries on processes and functions, and collaborating with peers or other HR Departments to maintain integrity of HR Systems.
Looking for: Intersection of HR and IT, following up on tickets and escalating as needed. Base level of knowledge of how the systems work. IT experience welcomed. Configuring systems to work as needed for HR functions.
Workload/schedule: 40 hours a week
Hybrid – WFH on Friday
Education & Experience
- Requires a bachelor's degree and 2 to 4 years of experience.
- Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
- Possesses solid working knowledge of subject matter: information systems as a whole, people IS, ATS; UKG is a plus.
- Collaborates with other members of the team on projects.
- May provide leadership, coaching, and/or mentoring to a subordinate group.
Job Duties & Functions
- Maintains the HRIS in support of the organization’s data management and reporting needs.
- Ensures accuracy and integrity of organizational data within the HRIS.
- Gains general understanding of all functions supported by the team.
- Handles routine HRIS inquiries (PTO Balance is wrong, trying to submit a job change for someone and it’s not working) to ensure a high level of service and responsive, knowledgeable support for associates and managers.
- Serves as primary contact regarding HRIS-related matters and collaborates effectively with other departments.
- Follows established procedures for updating, validating, and correcting employee records or other related HR data.
- Consults with senior analyst and management to improve the efficiency of HRIS processes.
- Prepares end-user documentation or training materials as needed.
PROPERTY INFORMATION:
Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.