Clinical Quality Supervisor

Clinical Quality Supervisor

Department: Medical

Location: Admin

Reports to: Associate Director Clinical Quality

Status: Full-Time, Temporary

FLSA: Exempt

Pay Range: $87,360 - $98,670/year
EEO-1: Professional

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

This position will support the management team to optimize performance on key indicators, including HEDIS (Healthcare Effectiveness Data and Information Set), UDS (Uniform Data Set), and public health initiatives and programs related to COVID-19 and internal and external quality goals. This position will support the supervision of Outreach Specialists, who are dedicated to engaging the patient population to improve health outcomes, quality of care, and COVID vaccination rates. Additionally, this role will support the Clinical Quality Manager.

Required Qualifications

• Bachelor’s degree or higher education preferred.
• Minimum of one year of supervisory experience.
• Proficiency with PC-based systems, EHR’s and the ability to learn new information systems and software programs.
• Ability to interact effectively with Providers, MAs and other health center staff.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Ability to create and deliver presentations.
• Demonstrate commitment to providing services for the underserved and working with various people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; persons with disabilities, people experiencing homelessness, people experiencing substance dependence, and/or possessing physiological impairment.
• Exceptional interpersonal skills.
• Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must have valid driver’s license and insurable driving record.

Essential Responsibilities

• Work with Leadership, Management and Care Teams on quality-of-care related activities to improve clinical quality performance measures.

• Accountable for developing, implementing, and monitoring data-driven quality improvement strategies.
• Use continuous quality improvement process through tracking and trending data including clinical analysis and reporting for quality monitoring and improvement.
• Supports the entirety of the HEDIS/UDS/PCHH Electronic Health Record (EHR) review process to identify targeted measures and other key performance indicators to support optimum metric reporting.
• Drive system-wide improvements that impact patient care and simplify processes.
• Assist with and provide direction as needed to design, implement, and analyze mandated quality and performance indicators.
• Provide direction as needed to staff dedicated to review, analysis, and response to quality concerns, reportable incidents, and statements of deficiency.
• Provide technical and content-specific expertise to other departments relevant to the identification of tracking and analysis, and remediation of quality concerns.
• Assist in the dissemination of clinical practice guidelines and provide Provider education to improve compliance.
• Develop, prepare, and present reports on quality programs and issues to both internal and external stakeholders.
• Serve as a member of the Quality Assurance/ Quality Improvement, Data Quality, NextGen and other related committees.
• Participate in preparation of materials and reports for Quality Assurance/Quality Improvement and other related committees.
• Assist Providers and Leadership in the development and implementation of innovative programs for improving and sustaining operating effectiveness and efficiencies.
• Works with Executive Team to ensure that WellSpace Health is meeting and exceeding requirements related to HEDIS/UDS, Pay for Performance initiatives, and any contract compliance quality performance projects.
• Performs other duties as assigned.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a Health Center environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or

Local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer