Job Overview
The Loan Servicing Specialist will be responsible for escrow processing and analysis, and paid loan processing and payment applications for the loan operations department.
Responsibilities include but are not limited to:
- Research missing or misapplied loan payments.
- Process loan payment reversals.
- Provide payoff letters.
- Handle customer inquiries or research.
- Assist Lender's to resolve customer complaints or issues.
- Answer incoming customer phone calls.
- Perform maintenance on payment schedules, rates and billing records.
- Set up ACH - AFT records.
- Complete change of address requests.
Required Skills:
- Proficient in Excel, Word and Outlook.
- Strong verbal and written communication skills.
- Ability to communicate professionally with peers, management and customers.
- Ability to work in a team environment.
- Ability to handle confidential materials.
- Ability to meet deadlines and handle stressful situations.
- Knowledge of federal banking regulations.
Required Experience:
- High School Diploma or GED and a minimum of two years related experience.