Brief Description of Work: The Director of SMS Compliance & Quality Assurance will be responsible for overseeing and ensuring the highest standards of safety, security, and operational compliance for the organization’s contracted services. This role focuses on contract management, compliance, continuous improvement and the implementation of the best operational practices to guarantee safe, efficient and reliable transportation services. Includes the management of safety protocols, security measures, and regulatory and contract compliance related to facilities and services operated by outside vendors, aiming to create a safe and secure environment for all employees, customers and visitors. This position will oversee and ensure the highest standards of quality assurance, safety, and security for all fleet and related operations.
Key Responsibilities:
Quality Assurance Oversight: Monitor contract activities with service providers, ensuring adherence to service level agreements and performance standards. Develop and implement quality assurance programs to monitor fleet performance and operational effectiveness. Develop, implement, and maintain comprehensive safety management programs and policies. Conduct regular safety audits, assessments, and inspections to identify areas for improvement. Coordinate safety training sessions and drills for staff to enhance emergency preparedness.
Safety & Security Oversight: Establish and enforce safety protocols across fleet operations, ensuring compliance with local, state, and federal regulations. Oversee the development and execution of security policies and protocols to prevent unauthorized access and protect organizational assets. Collaborate with law enforcement and emergency services to ensure rapid response capabilities. Monitor and analyze incidents to create reports and recommend improvements. Promote safety awareness, encouraging open reporting of safety concerns, and ensuring that safety is a priority at all levels.
Operational Compliance: Ensure adherence to all relevant safety and security regulations, laws, and standards, both locally and nationally. Manage vendor relationships and ensure contract compliance with safety and security service providers. Conduct regular evaluations of safety and security operations to ensure compliance with policy and performance standards.
Data Analysis: Analyze operational data to identify trends, recommend improvements, and drive decisions related to fleet management and safety practices.
Training and Development: Develop and deliver training programs for staff on quality assurance, safety protocols, and operational standards.
Stakeholder Collaboration: Work closely with other departments, stakeholders, and external agencies to promote quality assurance and enhance overall service delivery.
Qualifications:
- Bachelor’s degree in Transportation Management, Business Administration, or a related field. Minimum 10 years of experience in quality assurance, operations management, or safety management within the transportation sector.
- Strong understanding of regulatory compliance related to transportation operations.
- Excellent analytical skills with the ability to interpret data and formulate actionable strategies.
- Proven project management skills with a track record of successfully managing multiple priorities.
- Effective communication and leadership skills, with the ability to work collaboratively in a team environment.
Preferred Qualifications:
- Certification in Quality Management Systems (e.g., ISO, Six Sigma).
- Certifications in safety, security, or risk management (e.g., CSP, CPP, CHSP) are highly desirable.
- Experience with fleet management software and tools.
- Knowledge of risk management practices within transportation.
Work Environment/Physical Demands: The Director of SMS Compliance & Quality Assurance works in an office environment where the noise level in the work environment is usually quiet. The Director must manage a flexible working schedule to successfully navigate the daily functions within the Authority's offices, direct outside engagement with consultants, and contractors, as well as attending meetings with the JTA Board, local communities, stakeholders, and public hearings. This position may be required to work extended hours, including nights, weekends, and holidays, to respond to emergencies or to meet operational needs. Physical demands may include:
- Sitting and/or standing for prolonged periods.
- Performing repetitive motion.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Acknowledgements: This position description in no way states or implies that these are the only duties to be performed. Employees are responsible for completing all mandatory training classes. Employees must also review and comply with all JTA/JTM policies, procedures, and directives. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. All employment offers are contingent upon pre-employment drug testing.
Positions marked as ‘Safety Sensitive’ will be subject to random testing for drug and alcohol use and if any testing is positive, the application for employment will be rejected, or if hired, employment may be terminated. Positions marked as “COOP Essential” may be required to work whenever the Continuity of Operations Plan is activated. Driver’s License – The position description will specify whether a driver’s license is required and the acceptable class of license. Unless an exception under Florida law exists, a nonresident must obtain a Florida driver’s license within 30 days of hire. If a driver’s license has a corrective lens restriction, the employee must wear corrective lenses when operating any vehicle for work purposes. Suspended or revoked licenses, work permits, and certain restricted licenses are not acceptable.
The Jacksonville Transportation Authority is an Equal Opportunity/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Employees who require a reasonable accommodation as defined by the Americans with Disabilities Act (ADA) must notify JTA in advance to allow sufficient time for JTA to provide the accommodation.