Overview
Job Summary We are seeking a motivated and detail-oriented Collection Agent to join our team. The ideal candidate will be responsible for managing accounts receivable and ensuring timely collection of outstanding debts. This role requires strong communication skills, a solid understanding of financial processes, and the ability to analyze accounts effectively. The Collection Agent will play a crucial role in maintaining healthy cash flow and supporting the overall financial health of the organization.
Responsibilities
Responsibilities
- Conduct thorough account analysis to identify outstanding debts and prioritize collections.
- Utilize medical terminology to communicate effectively with clients in the healthcare sector.
- Perform account reconciliation to ensure accuracy in records and resolve discrepancies.
- Utilize accounting software and financial software for tracking payments and managing accounts receivable.
- Engage in revenue cycle management to optimize collections processes and reduce outstanding balances.
- Handle medical collection tasks with professionalism, ensuring compliance with regulations.
- Execute telemarketing strategies to follow up on overdue accounts and negotiate payment plans.
- Maintain accurate records of all communications and transactions related to collections.
- Collaborate with other departments to resolve issues related to accounts and improve collection strategies.
Qualifications
Experience
- Proven experience in collections or accounts receivable roles is preferred.
- Familiarity with accounting software and financial software is essential for managing accounts efficiently.
- Knowledge of medical terminology is a plus, particularly for roles within healthcare organizations.
- Strong skills in account analysis, reconciliation, and revenue cycle management are highly desirable.
- Experience in telemarketing or customer service can enhance communication effectiveness with clients.
- Understanding of debits and credits is necessary for accurate financial recordkeeping.