Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Operations Manager under the general supervision of the Clinical Director, is responsible for the clinical and technical operations, quality, safety, compliance, and Human Resources for the department of Radiology Diagnostic Radiography division.
Human Resource Management-
- Participates in new hire interviews
- In conjunction with the Diagnostic QA manager/educator oversees:
- New employee departmental orientation
- Preceptor-ship of new technologists
- Supervises clinical managers and educators within area(s) of oversight
- In conjunction with the clinical director, provides corrective action (as
needed)
- Assigns work, evaluates performance and ensures on-going competency
based and required training
- Ensures proper quality and quantity of work done by unit members
- Oversees the preparation and implementation of work schedules and
project plans, including but not limited too;
- Daily work assignments to ensure coverage for 24/7 operations
- Back-up / Emergency coverage schedules
- Holiday coverage schedules
- On-Call schedules
- Oversees the approval of staff time off, ensuring adequate staffing at all
times
- Completes payroll functions
- Performs performance evaluation of all technical and non-technical
employees (as assigned); recommends salary adjustment, recognition and
where appropriate disciplinary action
- Responsible for professional development of staff
Business Development
- Functions as a liaison between physicians and internal referring
department staff, to promote:
- Patient and family satisfaction
- Department growth
- Referring physician satisfaction
- Ensures that all information regarding procedural or operational changes
are communicated to appropriate Department and Hospital personnel.
Operations Management
- Develops, monitors and maintains operational workflows to promote
efficient and safe patient throughput
- Develops, monitors and maintains resource scheduling templates to ensure
adequate patient access
- Perform daily rounds to proactively manage potential operational issues or
address ongoing issues
- Oversees supply management to ensure proper supply inventory and
availability
Financial Management
- Facilitates effective cost containment practices through:
- Monitoring volume trends
- Capacity management (physical and human resource)
- Supply management
- Institutional cost savings initiatives
- Efficient Revenue Cycle practices:
- Monitors timely/accurate exam completion/tracking
- Billing corrections
- Monitors and resolves "C" list exams for areas of oversight
Quality and Safety -
- Ensures that all Department, Hospital, and Regulatory guidelines are met
(i.e. Joint Commission, CMS, DPH, ACR and all others that may apply)
- Ensures all department and hospital policies and procedures are adhered
to by all staff
- Participates in Collaborative Case Reviews (CCRs) as requested
- Participates on departmental, hospital and modality committees (i.e.
Contrast administration, Radiation safety, Patient experience, and others as
assigned)
Technical Management
- Ensures proper functioning of all equipment
- Coordinates all preventative maintenance, physicist testing, software
upgrades and all other equipment related service
- Protocol development and improvement
- Perform daily rounds to proactively manage potential technical issues or
update on ongoing issues
Analytics and Reporting
Including but not limited to:
- Daily/Weekly/Monthly/Yearly exam volume
- Daily/Weekly FTE usage and variance
- Monthly budget variance
- Physician referrals
Works in a clinical capacity (i.e. technologist, tech aide, MA, etc) as needed
Participates in Radiology Administrator on-call rotation
Attends meetings on behalf of Clinical Director when needed
Qualifications
Education
Associate's Degree Diagnostic Imaging required or Bachelor's Degree Health Sciences preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Radiologic Technologist [MA State License] - required
Registered Technologist [ARRT-R] - required
Basic Life Support [BLS Certification] - preferred
Mammography [ARRT-M] - American Registry of Radiologic Technologists (ARRT) preferred
Experience
Radiology tech experience with multiple patient populations 5-7 years required leadership experience 2-3 years required
Knowledge, Skills and Abilities
- Strong communication skills.
- Ability to effectively evaluate and problem solve.
- Ability to guide, teach, and motivate others.
- Strong business acumen skills.
Additional Job Details (if applicable)
Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Hybrid
Work Location
15 Parkman Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.