Assistant Director of Student Accounts
Reports to: Director of Student Accounts
Status: Exempt
Position Summary:
The Assistant Director of Student Accounts will perform and oversee a variety of tasks related to student account and departmental payments, the collections process for delinquent account balances for current and prior students, and third-party billing. Duties may include ensuring compliance with various federal and state regulations, coordination with external agencies/corporations, building and maintaining reports/metrics and developing and supervising collections/payment staff and student workers.
Responsibilities:
Directs collection efforts related to university receivable system
Review past due accounts to determine appropriate action, and assuming responsibility for effective follow up on past due accounts
Coordinate the maintenance of collection files by following University procedures for the recording and filing of both written and personal communications with debtors regarding their delinquent accounts
Ensure all collection activities are compliant with applicable laws and organizational policies
Responsible for analyzing external agencies performance, work effort, strategies and compliance with relevant regulations
Directs third-party/sponsored student billing
Work closely with the Veteran Affairs Office to maintain accurate third-party billing records
Review and process acceptable letters of credit (LOC) for students whose tuition is going to be paid by an outside entity (sponsor);
Set-up and maintain contracts in accordance with LOC
Process billing statements (invoices) to third party sponsors
Post related payments to student accounts
Reconcile sponsor accounts.
Directs payment processes
Receive payments on student accounts
Set-up and maintain payment plans
Process departmental deposits
Supervise and close cashiers sessions
Process daily reports and reconciliation
Assist with supervising, managing, training and developing personnel within the department
Deliver presentations for the Student Accounts Office at various campus events.
Effectively communicate university policies and procedures related to student accounts
Ensure holds are placed on the appropriate accounts
Process student account appeals and transcript hold override requests
Analyze and investigate accounts to determine accuracy; contact appropriate department or agency to verify validity of transactions
Process and maintain accurate and timely student accounts records
Collaborate with other departments and divisions across campus
Other duties as assigned by the Director of Student Accounts
Qualifications:
Required:
Bachelor's degree with three (3) years of experience in business, finance, accounting, information systems or a related field, or five (5) years of experience in any of the above listed areas
Preferred:
Master's degree with five (5) years of related work in student accounts/collections and/or higher education environment
At least three (3) years of management experience
Bilingual (Spanish speaking) preferred
Ellucian Banner experience
Advanced knowledge and experience with state and federal laws governing collections and billing
Proven experience in creating and analyzing performance metrics
Physical Demands:
- Ability to communicate via speech, hearing and sight frequently
- Ability to sit frequently
- Ability to stand for an extended period occasionally
- Ability to walk reasonable distances occasionally
- Ability to lift or move objects up to 25 lbs. occasionally
- Ability to climb or reach overhead occasionally
- Ability to bend or stoop occasionally
Additional Information:
Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit